Bronte Kirrage
Hope Island,QLD
Summary
Dedicated customer service professional with proven skills in team collaboration and problem-solving. Committed to enhancing customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Greeter
Washed
Hope Island, QLD
04.2024 - Current
- Greeted customers warmly upon arrival, creating a welcoming environment.
- Assisted customers with inquiries about services and products, enhancing their understanding and satisfaction.
- Provided information on washing processes and service options to customers.
- Maintained cleanliness and organization in greeting area, ensuring efficient customer flow and positive first impressions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved customer issues with knowledgeable and friendly service, fostering high levels of customer satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated a variety of machinery and tools safely and efficiently.
Supervisor
Gold Coast Turf Club
Gold Coast, QLD
01.2022 - Current
- Supervised daily operations of waitstaff to ensure excellent service standards.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Trained new team members on service protocols and menu details.
- Coordinated staff schedules to ensure optimal coverage during peak hours, enhancing service efficiency.
- Resolved customer complaints promptly, contributing to increased satisfaction and repeat business.
- Monitored dining area for cleanliness and adherence to safety standards.
- Collaborated with kitchen staff to ensure timely food delivery and quality.
- Assisted in inventory management by tracking supplies and placing orders.
- Assisted bartenders during peak hours to maintain efficient service.
- Created daily shift schedules for waitstaff according to business needs.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Maintained accurate records of sales transactions and inventory levels.
- Coordinated catering services for special events such as weddings or corporate functions.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Managed staff payroll activities, ensuring accurate processing of time-off requests and attendance tracking.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Distributed food to service staff for prompt delivery to customers.
- Oversaw food preparation, production and presentation according to quality standards.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Prepared variety of foods according to exact instructions and recipe specifications.
Education
High School Diploma -
Helensvale State High School
Helensvale QLD12-2023
Bachelor of Occupational Therapy -
Southern Cross University
Gold Coast03-2026
Skills
- Customer service
- Team collaboration
- Time management
- Communication skills
- Conflict resolution
- Project coordination
Certification
Responsible Service of Alcohol RSA
Accomplishments
Honours Program - Helensvale State High School
Timeline
Customer Greeter
Washed
04.2024 - Current
Supervisor
Gold Coast Turf Club
01.2022 - Current
High School Diploma -
Helensvale State High School
Bachelor of Occupational Therapy -
Southern Cross University