Bronwyn Granger
Banksia Grove,WA
Overview
12
12
years of professional experience
Work History
Education Assistant, Special Needs (Relief)
Department of Education
Western Australia
02.2023 - Current
- Provided individualised support for students, addressing their unique academic needs and helping them reach their full potential.
- Monitored student classroom and outdoors activities to promote student safety.
- Supported teachers in maintaining a safe learning environment by monitoring student behaviour during class transitions and extracurricular activities.
- Supervised students in common areas such as cafeteria, library, and playground.
- Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Prepared teaching materials and set up audio-visual equipment for lead teacher.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Facilitated small group instruction within an inclusive classroom setting, ensuring each learner received personalised attention and support as needed.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Boosted student engagement with interactive learning experiences, fostering a collaborative learning environment.
- Enhanced student comprehension by incorporating visual aids and hands-on activities into lessons.
- Managed special education accommodations for students with disabilities, ensuring equal access to educational opportunities for all learners.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Enforced rules and instructions to maintain discipline.
- Developed and implemented strategies to improve student engagement.
- Helped teachers manage bus loading and unloading.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Online Personal Shopper
Woolworths Supermarket
Joondalup, WA
04.2020 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
Corporate Suite Assistant
RAC Arena
Perth, WA
05.2017 - 02.2021
- Greeted guests in with friendliness and professionalism.
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Collaborated with the rest of the front-of-house team during large events to ensure seamless execution of assigned responsibilities.
- Utilised strong multitasking abilities to manage multiple tables simultaneously without sacrificing quality of service.
- Led by example and maintained a professional demeanour at all times, setting a positive tone for the entire front-of-house team.
- Contributed to team success by supporting fellow waitstaff members during peak hours or as needed.
- Maintained clean and organized work areas, contributing to a comfortable and enjoyable atmosphere for patrons.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
Wait Staff Member
Fraser's Function Centre
West Perth, WA
02.2014 - 02.2017
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Created appealing table settings and dining room layouts for special occasions and events.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Certificate IV - Education Support
Leederville TAFE
Leederville, WA07-2022
Timeline
Education Assistant, Special Needs (Relief)
Department of Education
02.2023 - Current
Online Personal Shopper
Woolworths Supermarket
04.2020 - Current
Corporate Suite Assistant
RAC Arena
05.2017 - 02.2021
Wait Staff Member
Fraser's Function Centre
02.2014 - 02.2017
Certificate IV - Education Support
Leederville TAFE