Bronwyn Hugo
Olinda,VIC
Summary
I am reliable and proactive. I am looking to obtain employment in a supportive team environment where I can learn new skills whilst contributing to the success of the organisation.
Experienced with therapeutic treatments and client care. Utilizes advanced massage techniques to enhance client well-being and relaxation. Track record of creating soothing spa environment and ensuring high client satisfaction.
Overview
21
21
years of professional experience
Work History
Spa Therapist
Olinda Day Spa
12.2021 - Current
- Greet clients confirm chosen treatment & discuss needs
- Provide body treatments
- Providing exceptional and professional service at all times
- Handling any customer needs with confidentiality and professionalism at all times
- Working as part of a team
- Maintaining with the overall presentation of rooms
Spa Therapist
One Spa RACV
11.2022 - 03.2025
- Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Participated in ongoing training programs to stay current on industry trends and techniques, ensuring top-quality services for guests.
Beauty Therapist
Endota
05.2023 - 03.2024
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Customer Service Officer
National Hearing Centre
03.2004 - 07.2013
- Face to face and phone based customer service and support
- Bookings Diary and Inbox management for the clinic and audiologists
- Confirm and schedule customer appointments
- Perform hearing screening checks and hearing aid maintenance
- Support audiologists with administrative tasks order releasing, file management, taking payments
- Weekly reports actioning and following up on issues ensuring timely problem resolution
Education
Diploma - Beauty Therapy
Casey College
01.2021
Education Support -
Monash University
01.2019
TCE -
Smithton High School
Smithton, TAS01.1991
Skills
- Appointment scheduling
- Massage techniques
- Client consultation
- Body treatments
- Customer service
- Attention to detail
- Multitasking and organization
- Excellent team player
- Customer consultation
- Verbal and written communication
- Skincare product sales
- Superior attention to detail
- Professional demeanor
Timeline
Beauty Therapist
Endota
05.2023 - 03.2024
Spa Therapist
One Spa RACV
11.2022 - 03.2025
Spa Therapist
Olinda Day Spa
12.2021 - Current
Customer Service Officer
National Hearing Centre
03.2004 - 07.2013
Education Support -
Monash University
TCE -
Smithton High School
Diploma - Beauty Therapy
Casey College
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