Bronwyn Hugo
Olinda,VIC
Summary
I am reliable and proactive. I am looking to obtain employment in a supportive team environment where I can learn new skills whilst contributing to the success of the organisation.
Experienced with therapeutic treatments and client care. Utilizes advanced massage techniques to enhance client well-being and relaxation. Track record of creating soothing spa environment and ensuring high client satisfaction.
Overview
21
21
years of professional experience
Work History
Spa Therapist
Olinda Day Spa
Olinda, Australia
12.2021 - Current
- Greet clients confirm chosen treatment & discuss needs
- Provide body treatments
- Providing exceptional and professional service at all times
- Handling any customer needs with confidentiality and professionalism at all times
- Working as part of a team
- Maintaining with the overall presentation of rooms
Spa Therapist
One Spa RACV
Healesville, VIC
11.2022 - 03.2025
- Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Participated in ongoing training programs to stay current on industry trends and techniques, ensuring top-quality services for guests.
Beauty Therapist
Endota
Rowville, VIC
05.2023 - 03.2024
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Customer Service Officer
National Hearing Centre
03.2004 - 07.2013
- Face to face and phone based customer service and support
- Bookings Diary and Inbox management for the clinic and audiologists
- Confirm and schedule customer appointments
- Perform hearing screening checks and hearing aid maintenance
- Support audiologists with administrative tasks order releasing, file management, taking payments
- Weekly reports actioning and following up on issues ensuring timely problem resolution
Education
Diploma - Beauty Therapy
Casey College
01.2021
Education Support -
Monash University
01.2019
TCE -
Smithton High School
Smithton, TAS01.1991
Skills
- Appointment scheduling
- Massage techniques
- Client consultation
- Body treatments
- Customer service
- Attention to detail
- Multitasking and organization
- Excellent team player
- Customer consultation
- Verbal and written communication
- Skincare product sales
- Superior attention to detail
- Professional demeanor
Timeline
Beauty Therapist
Endota
05.2023 - 03.2024
Spa Therapist
One Spa RACV
11.2022 - 03.2025
Spa Therapist
Olinda Day Spa
12.2021 - Current
Customer Service Officer
National Hearing Centre
03.2004 - 07.2013
Education Support -
Monash University
TCE -
Smithton High School
Diploma - Beauty Therapy
Casey College