Bronwyn JENTZ

RESPONSIBILITIES

• Provide high-level, confidential administrative and operational support to the General Manager and divisional colleagues
• Provide advice on policy and operational matters and contribute to the development of agency procedures and processes
• Research, prepare and coordinate departmental and ministerial submissions
• Design, implement and continuously improve office management systems including information management and workflow tracking systems
• Establish and cultivate effective relationships with representatives and stakeholders across local, state and federal agencies and industry

RESPONSIBILITIES

• Provide high-level, confidential executive support to the Group Senior Manager including calendar and email management and travel coordination
• Monitor management priorities and responsibilities, prepare and coordinate documentation for meetings, functions and events and provide secretariat support
• Manage divisional financial requirements including purchasing, payments and reconciliations
• Coordinate human resource management activities including establishment management, recruitment and contractor management
• Establish and maintain information management systems including document management and reporting

RESPONSIBILITIES

• Member database management
• Member events administrative support
• Annual national conference event management
• Quarterly member magazine proofreading and editing
• Website management and publishing
• Document and records management
  
  
  

RESPONSIBILITIES

• Establish collaborative relationships with internal and external stakeholders to ensure efficient data collection and analysis using appropriate change management strategies
• Consult with service managers to define and review performance objectives, metrics, data sources and analytics to establish baseline measures, develop resources and provide training to support managers in analysing and using service performance information
• Research, prepare and review complex proposals and submissions, provide recommendations and develop action plans
• Provide support to Client Account Managers including assisting with the annual Service Level Agreement review process
• Administer the annual customer satisfaction survey and manage complaints and compliments in accordance with departmental policy and procedures
• Review and analyse business unit billing and financial reporting and investigate any anomalies

RESPONSIBILITIES

• Provide administrative support to the Transition Program Office, monitor project milestones and deliverables, develop project planning systems and coordinate the development of project artefacts
• Provide project governance and secretariat support including the preparation of agendas, minutes and meeting papers and the maintenance of systems and registers
• Prepare complex briefing notes, discussion papers, reports and correspondence
• Coordinate administrative, financial and human resource management activities
• Organise and facilitate meetings, workshops, forums and focus groups

RESPONSIBILITIES

• Coordinate a range of facilities management activities including office fitouts, purchasing, equipment maintenance and asset management
• Manage staff transfers and relocations
• Manage the Business Services mailbox and action requests in a professional and timely manner
• Manage bookings and resources associated with computer-based training facilities
• Contribute to the development and maintenance of administrative support systems, procedures and processes

RESPONSIBILITIES

• Develop and implement strategies to support the application of PRINCE2 and Managing Successful Programs project management methodologies
• Brief the program manager and stakeholders on project objectives, planning and delivery
• Identify risks, dependencies and contingencies, and manage potential impacts on the successful delivery of project milestones and outcomes
• Conduct routine maintenance of program documentation including updating plans and scheduling, cost profiling and reporting on deliverables
• Prepare routine reports and summary documents in relation to the program of work and coordinate and facilitate staff workshops and forums to build skills and capabilities

RESPONSIBILITIES

• provide high-level, confidential, professional advice and support to the Director, Planning, Governance and Information
• provide governance support to executive management committees
• prepare complex submissions on a range of strategic initiatives and operational activities
• prepare monthly and other periodic reports on agency performance to support advice and recommendations to senior management
• initiate, cultivate and maintain collaborative relationships with staff and stakeholders to ensure the successful implementation of projects