Craig Jenkins
Taringa,QLD
Summary
Talented Manager with expert team leadership, planning and organisational skills built during successful career. Insightful with experience in directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
14
14
years of professional experience
Work History
Business Support Officer
Trade And Investment Queensland
12.2022 - Current
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Participate, with supervision, in a range of project, business as usual and business improvement activities across a broad range of infrastructure, planning and asset management strategies to contribute to the delivery of tailored infrastructure solutions for the department.
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Designed onboarding process for new personnel, expediting full operational competency through standardized curricula.
- Maintained smooth back-office functions to promote efficient business operations.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Monitor CRM data quality to ensure data currency and accuracy.
- Be the main point of contact for the TIQ Regional Network, providing support as required.
- Coordinate events logistics including venue hire, equipment, catering, and reception.
- Coordinate and process domestic and international travel arrangements.
- Develop and maintain collaborative working relationships with colleagues, departmental and agency representatives, key stakeholders, and suppliers.
Facilities Services Officer
Department Of Education
07.2022 - 12.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Administration Officer
Department Of Agriculture And Fisheries
05.2022 - 07.2022
- Created, prepared, and delivered reports to various departments.
- Processed purchase orders, service contracts and financial reports.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed company schedule to coordinate calendar and arrange travel.
- Entered and maintained departmental records in company database.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Project Coordinator
Glaziers.com
01.2022 - 05.2022
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritising needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Assisted with onboarding newly hired staff members and coached on task prioritisation.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Arranged travel and accommodation for team members and project partners.
- Wrote technical narratives to document processes and design changes.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress and technical problems.
- Project follow up with clients and onsite team members
- Act as primary point of contact for assigned projects
- Track all costs associated with the project
- Prepare and submit monthly progress reports
- Monitor and coordinate quality feedback of subcontractor/suppliers
- Project inspections and progress reporting
Office Manager
Silverchef
04.2016 - 11.2021
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Provide support to a workforce of 250+ to ensure adequate systems access, support and training.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximise productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale.
Administration Manager
Club Training Australia
06.2013 - 03.2016
- Collaborated with leaders from other departments to achieve consistent processes and maximise efficiency of resources.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Delivered performance reviews, recommending additional training or advancements.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Communicated corporate objectives to various divisions to meet deadlines
- Trained employees
Disaster Manager
Telstra
02.2009 - 06.2013
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Maintained current understanding of local, state and federal guidelines.
- Facilitated training for staff
- Utilized comprehensive risk analysis to identify, assess and manage management risks.
- Collaborated with stakeholders to prepare plans and procedures.
- Established positive and effective communication among unit staff and organisation leadership, reducing miscommunications, and missed deadlines.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analysed and reported on key performance metrics to senior management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with clients to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance.
- Manage disaster operations in areas while upholding policies and proceedures decided by the state group.
- Provide reports and make recommendations to the relevant district group about matters relating to disaster operations.
- Identify, and co-ordinate the use of, resources that may be used for disaster operations in the area.
Education
Bachelor - Project Management
Griffith University
Brisbane, QLD2025
Certificate IV - Management
TAFE
Brisbane, QLD2004
High School Diploma -
Roma State College
Roma, QLD2002
Skills
- Communication
- Time Management
- New Employee Training
- Manage Budgets
- Team Direction
- Critical Thinking
- Negotiation
- Client Relationship Management
- Staff Management
- Team Leadership
- Executive Support
Timeline
Business Support Officer
Trade And Investment Queensland
12.2022 - Current
Facilities Services Officer
Department Of Education
07.2022 - 12.2022
Administration Officer
Department Of Agriculture And Fisheries
05.2022 - 07.2022
Project Coordinator
Glaziers.com
01.2022 - 05.2022
Office Manager
Silverchef
04.2016 - 11.2021
Administration Manager
Club Training Australia
06.2013 - 03.2016
Disaster Manager
Telstra
02.2009 - 06.2013
Bachelor - Project Management
Griffith University
Certificate IV - Management
TAFE
High School Diploma -
Roma State College
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