Bronwyn Munokoa
Mount Isa,QLD
Summary
Human Resources Professional and Administration Supervisor experienced in recruitment, workforce planning, and operational support within health and resources sectors. Delivered impactful HR advisory services and managed recruitment campaigns while driving strategic planning and operational improvements. Focused on enhancing stakeholder engagement, data analysis, and team cohesion to achieve organizational success.
Overview
17
17
years of professional experience
Work History
Administration Supervisor – Clinical Administration (AO5)
North West Hospital and Health Service
Mount Isa, Australia
04.2025 - Current
- Coordinated clinical administration team to deliver uninterrupted administrative support services across multiple departments.
- Lead recruitment, selection, training and rostering of administration staff; maintain effective leave management systems and relief pools to cover planned and unplanned leave.
- Manage performance of administrative staff in line with Queensland Health policies; coach team members and address performance issues.
- Develop systems to monitor relief trends, anticipate staffing demands and plan resource allocation.
- Ensure completion of mandatory training and provide status reports to the Manager Support and Administrative Services.
- Led improvement initiatives, conducted quality audits, and updated knowledge of HR frameworks, industrial relations, and awards.
- Produced activity and utilisation reports; monitored budgets and staffing establishment (FTE) with management.
- Uphold service quality, workplace health and safety and cultural safety standards.
Manager of Support Services (AO7)
Queensland Health
Mount Isa, Australia
08.2023 - Current
- Planned and oversaw critical support functions to ensure safe, efficient and compliant service delivery across medical records, clinical administration, patient travel, porterage, cleaning, linen and food services.
- Provided high-level advice to senior management and implemented workforce strategies that improved staff performance and resource utilisation.
- Managed budgets and expenditures, fostered a customer-focused culture, and supported risk management and continuous quality improvement across the health service.
Senior Admin Officer – Healthy Skin Program (AO5)
Queensland Health
Mount Isa, Australia
12.2023 - 03.2025
- Provide high-level administrative and program governance support within the Pathway Skin Health Program, ensuring systems and processes meet quality and compliance standards.
- Coordinate recruitment activities for nursing and Aboriginal and Torres Strait Islander (ATSI) health workforce, managing candidate communication, Request to Hire processes and HR system tasks.
- Extract, analyse and interpret data from multiple information systems to support reporting, identify trends and recommend improvements.
- Prepare detailed reports, briefings and correspondence for senior leaders, outlining risks, remediation activities and opportunities.
- Mentor staff on record keeping, documentation and data requirements, fostering a culture of continuous improvement.
- Review systems and workflows to identify and implement improvements, ensuring effective processing and consistent program outcomes.
Director of Corporate & Support Services (AO8)
Queensland Health
Mount Isa, Australia
06.2024 - 06.2024
- Provided strategic and operational leadership across non-clinical support services including supply, travel, health information management, porterage, cleaning, food and laundry.
- Managed budgets and financial reporting for multiple cost centres, and advised senior leaders on escalated matters.
- Led change management initiatives and coordinated non-financial data for annual reporting to align services with organisational objectives.
Nurse Unit Manager Support (AO3)
Queensland Health
Mount Isa, Australia
09.2018 - 12.2023
- Managed staffing projections, roster creation, employee movements and HR-related queries for a busy clinical unit.
- Coordinated recruitment of nursing staff, preparing selection reports and suitability assessments and arranging onboarding.
- Managed the nurse unit manager’s diary and scheduling of appointments, ensuring efficient use of time.
- Compiled and submitted performance and asset management reports, drafted business briefs and coordinated information for business planning frameworks.
Senior Support Officer – Remote Facilities (AO4)
Queensland Health
Mount Isa, Australia
05.2023 - 05.2023
- Supported remote health services through recruitment coordination, resource management and logistical planning.
- Assisted with compliance to health regulations, managed schedules and appointments, and provided high-quality customer service.
- Facilitated communication between stakeholders to enhance service delivery in isolated communities.
Clinical Coder Trainee
Queensland Health
Mount Isa, Australia
05.2020 - 03.2021
- Classified inpatient episodes using ICD-10-AM and ACHI codes, maintained clinical records, and supported data quality and casemix funding processes.
Private Property Manager
Robyn Hopper - Owner
Mount Isa , QLD
01.2013 - 01.2021
- Managed portfolio of 30 rental units by advertising vacancies, vetting tenants, negotiating leases, lodging bonds, and ensuring compliance with rental legislation to maintain high occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Oversaw lease agreements and ensured compliance with rental regulations and policies.
- Executed eviction processes in compliance with state regulations.
- Coordinated tenant communications and addressed concerns promptly and professionally.
- Conducted property inspections to maintain safety and upkeep standards consistently.
- Supervised vendor contracts and evaluated service quality to ensure reliability and value for property maintenance.
Admin Officer/Data Manager – ANZICS
Queensland Health
Mount Isa, Australia
05.2014 - 09.2018
- Managed clinical data entry and reporting, provided administrative support to nursing and medical staff, coordinated patient admissions, discharges and transfers, and served as site administrator for intensive care data systems.
Resource Officer
AWX Pty Ltd
Mount Isa, Australia
11.2013 - 12.2013
- Conducted end-to-end recruitment and induction for casual and contract staff, managed client accounts and employee relations.
- Managed occupational health and safety compliance, rapid response to incidents and disciplinary actions.
- Developed operational processes and templates to improve efficiency during a period of transition.
Operational Recruiter
Skilled Group
Mount Isa, Australia
04.2011 - 10.2013
- Managed recruitment life-cycle including applicant screening, interviews, reference checks and induction processes for mining and industrial roles.
- Coordinated pre-employment medicals, mine site inductions, travel and accommodation for candidates.
- Processed weekly payroll and addressed employee pay queries, oversaw accounts payable/receivable and maintained stock and records.
- Negotiated pay and charge rates with clients, managed employee contracts and employment conditions, and supported performance management and terminations.
Employment Development & Employment Advisor
IsaSkills
Mount Isa, Australia
01.2010 - 04.2011
- Ensured compliance with contractual and legislative requirements for employment programs, and developed relationships with large and small employers.
- Developed marketing strategies to generate job opportunities and provided job search training, vocational guidance and resume preparation for jobseekers.
- Managed the Job Network Program documentation, compiled reports and statistical data, matched jobseekers to vacancies and provided post-placement support.
- Coordinated medicals, mine site requirements and travel for candidates, managed purchase orders and processed placement claims.
Local Community Partnerships Officer
IsaSkills
Mount Isa, Australia
08.2009 - 01.2010
- Coordinated youth career and training programs, engaging stakeholders to enhance participation and program visibility.
Education
Diploma of Management -
Diploma of Business -
Certificate IV -
in Human Resources
Certificate IV -
in Business
Skills
- Recruitment
- Onboarding
- Talent acquisition
- Employee relations
- Performance management
- Legislative compliance
- Workforce planning
- Payroll coordination
- Compensation management
- Benefits coordination
- Process development
- Process improvement
- Operational efficiency
- Training
- Coaching
- Team development
- Staff management
- Dispute mediation
- Talent management
- Performance coaching
- Data analysis
- Administrative data analysis
- Reporting
- Resource allocation
- Risk management
- Project coordination
- Effective communication
- Relationship building
- Scheduling coordination
- Meeting facilitation
- New hire onboarding
- Administrative improvement
- Improvement planning
- Recruitment support
- Priority management
- Performance improvement
- Staff oversight
- Dispute mediation
- Priority management
- Performance improvement
- Staff oversight
Community Service
Netball Club & Association – Vice President; Grants Coordinator; Representative Coordinator; accredited intermediate level coach; National C-badge accredited umpire. Demonstrated leadership, communication and organisational skills through volunteer management and sports administration.
Education And Certifications
- Diploma of Management
- Diploma of Business
- Certificate IV in Human Resources
- Certificate IV in Business
- BSBMED305B Interpret and Apply Medical Terminology
- NWHHS Unregulated Health Care Worker Workshop – Vital Signs, Urinalysis, Blood Glucose Level, Patient Handling, Basic Life Support
- Certificates in NDIS Worker Orientation, Effective Communication, Supporting Safe and Enjoyable Meals
- Hand Hygiene, Recognise, Respond and Refer Domestic & Family Violence, ATSI Cultural Practice Program, Promoting Human Rights & Reducing Restrictive Practices
Timeline
Administration Supervisor – Clinical Administration (AO5)
North West Hospital and Health Service
04.2025 - Current
Director of Corporate & Support Services (AO8)
Queensland Health
06.2024 - 06.2024
Senior Admin Officer – Healthy Skin Program (AO5)
Queensland Health
12.2023 - 03.2025
Manager of Support Services (AO7)
Queensland Health
08.2023 - Current
Senior Support Officer – Remote Facilities (AO4)
Queensland Health
05.2023 - 05.2023
Clinical Coder Trainee
Queensland Health
05.2020 - 03.2021
Nurse Unit Manager Support (AO3)
Queensland Health
09.2018 - 12.2023
Admin Officer/Data Manager – ANZICS
Queensland Health
05.2014 - 09.2018
Resource Officer
AWX Pty Ltd
11.2013 - 12.2013
Private Property Manager
Robyn Hopper - Owner
01.2013 - 01.2021
Operational Recruiter
Skilled Group
04.2011 - 10.2013
Employment Development & Employment Advisor
IsaSkills
01.2010 - 04.2011
Local Community Partnerships Officer
IsaSkills
08.2009 - 01.2010
Diploma of Management -
Diploma of Business -
Certificate IV -
in Human Resources
Certificate IV -
in Business