Brook Ruffles
Inglewood, Perth,WA
Summary
I am a proactive and adaptable person who loves being challenged and learning new skills. I have quick learning and strong problems solving abilities. I enjoy meeting and building strong relationships with my customers, clients and team members. Varied educational experiences and training have contributed to development of current expertise and competencies.
Overview
10
10
years of professional experience
Work History
Food and Beverage, Waitressing
Arts and Culture Trust – State Theatre, His Majesty Theatre, Perth
08.2021 - Current
- Processing payments, drink and food orders, table and bar service, hygienic food handling, memorizing multiple venue table layouts, resetting of cutlery for coursed meals
- Adhering to high standard dress and presentation requirements
- Maintaining cleanliness and foyer presentation, including the setup for private functions.
Disability Support Worker
Directions
Maddington, WA
07.2024 - 11.2024
- Assisted clients with daily living activities and personal care.
- Supported individuals in developing life skills and achieving personal goals.
- Advocated for clients' needs and preferences with their case manager.
- Documented client progress and maintained accurate records consistently.
- Transported clients to appointments, social events, and other activities as needed.
Bar Manager
Inglewood Bowling and Sports Club
01.2023 - 07.2024
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures, banking and payroll processing.
- Trained new employees on bar procedures, customer interaction, and safety standards.
- Design and implement workplace policies and procedures
- Provided excellent customer service to ensure client satisfaction in organising and hosting their functions and events.
Utilities All-Rounder
Compass Group: ESS – Western Australia
08.2021 - 01.2022
- House Keeping- high standard of hygiene with COVID-19, maintaining room standards whether occupied, short/long term stay, vacant for a refreshment clean
- Tavern- dispensing of responsible service of alcohol following specific site policies and procedures, rotating and restocking of stock front and back of tavern
- Kitchen Hand- assisting in food preparation, rotation and stocking of supplies
- Front of House- preparing and cleaning dining rooms for service, restocking of utensils, crockery, food and drink dispensers for up to 3000
All-Rounder
Morawa Hotel – Morawa, Western Australia
08.2020 - 01.2021
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- General day-to-day duties of bar, kitchen, restaurant as well as overseeing the TAB machines
- House Keeping- high standard of hygiene with COVID-19, maintaining room standards whether occupied, short/long term stay, vacant for a refreshment clean
Waitressing
Café Rous – North Mole Drive, North Fremantle
02.2020 - 08.2020
- Food and drink preparation, cleaning of venue and appliances.
- Served food and drinks to customers in a timely manner.
- Restocked supplies of condiments, beverages and other items as needed.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
Senior – Waitress | Stand-in Supervisor
Lawley’s Café and Bakery - Cambridge Street, Wembley
07.2016 - 11.2019
- Training and supervising new staff and team members in day to day duties, procedures, ordering duties, product knowledge, coffee and cold drinks processes, opening and closing processes, end of day till and eftpos read offs, assisting with payments processes and problems
- Customer Service- appropriately handling feedback, assisting with enquiries, processing bookings, varied sized orders for customers
- Fast paced coffee, drinks and food preparation and serving
Waitress
Frank Café AGWA – Perth Cultural Centre, Perth
05.2019 - 09.2019
- Provided exceptional customer service in a fast-paced café environment.
- Assisting with food preparation, appropriate use, cleaning, set up and pack down of electrical equipment e.g. toaster, coffee machine, dishwasher
- Making and serving coffees and cold drinks including beer, wines, non-alcoholic mixers to order
- Processed payments accurately using cash registers or POS systems.
Education
Bachelor Health Science - CMHL1000 Foundations for Professional Health Practice, PSYC1000 Introduction to Psychology, PUBH1000 Introduction to Public Health, PSYC2003 Child Developmental Psychology, INDH1006 Indigenous Cultures and Health Behaviours, COUN2000 Introduction to Sexology Attitudes and Values, PSYC2001 Social Psychology, HLPR2004 Health Promotion Planning, PSYC5014, PSB560 Understanding Victims and Offenders
Curtin University
Perth, WADiploma -
Community Services
Certificate IV -
Work Health and Safety
Certificate II -
Business
Certificate II Hospitality -
RSA and Barista
HLTAID009 -
Provide Cardiopulmonary Resuscitation
HLTAID010 -
Provide Basic Emergency Life Support
HLTAID011 -
Provide First Aid
Approved Managers -
Working With Children’s Check -
C-Class Manual Drivers Licence -
Skills
- Communication and people skills
- Microsoft Software Proficiency
- Managerial tasks
- Time management
- Event organisation
- Occupational Health and Safety
- Literacy and numeracy skills
- POS systems knowledge
References
References available upon request.
Timeline
Disability Support Worker
Directions
07.2024 - 11.2024
Bar Manager
Inglewood Bowling and Sports Club
01.2023 - 07.2024
Food and Beverage, Waitressing
Arts and Culture Trust – State Theatre, His Majesty Theatre, Perth
08.2021 - Current
Utilities All-Rounder
Compass Group: ESS – Western Australia
08.2021 - 01.2022
All-Rounder
Morawa Hotel – Morawa, Western Australia
08.2020 - 01.2021
Waitressing
Café Rous – North Mole Drive, North Fremantle
02.2020 - 08.2020
Waitress
Frank Café AGWA – Perth Cultural Centre, Perth
05.2019 - 09.2019
Senior – Waitress | Stand-in Supervisor
Lawley’s Café and Bakery - Cambridge Street, Wembley
07.2016 - 11.2019
Bachelor Health Science - CMHL1000 Foundations for Professional Health Practice, PSYC1000 Introduction to Psychology, PUBH1000 Introduction to Public Health, PSYC2003 Child Developmental Psychology, INDH1006 Indigenous Cultures and Health Behaviours, COUN2000 Introduction to Sexology Attitudes and Values, PSYC2001 Social Psychology, HLPR2004 Health Promotion Planning, PSYC5014, PSB560 Understanding Victims and Offenders
Curtin University
Diploma -
Community Services
Certificate IV -
Work Health and Safety
Certificate II -
Business
Certificate II Hospitality -
RSA and Barista
HLTAID009 -
Provide Cardiopulmonary Resuscitation
HLTAID010 -
Provide Basic Emergency Life Support
HLTAID011 -
Provide First Aid