Brooke Bradshaw

• Utilising rapport building and communication skills in order to create professional relationships with the residents and staff.
• Tracking progress of residents goals and implemented solutions to help boost success.
• Currently delegated as the houses Work Health and Safety Representative.
• Assist in deescalating residents and bring them back to baseline behaviours following the therapeutic crisis intervention model while maintaining safety of others.
• Participate in handovers, community meetings, all staff meetings and resident meetings. In these times helped to reflect and debrief in order to set goals, identify emotions and feelings and make plans in moving forward.
• Complete important workplace documentation- handover, case notes, critical incidents, safety plans, registered unaccounted for reports, work health and safety reports and sanctuary reports.
• Work with the surrounding community and local services to help best cater to residents needs. This included tasks such as contacting and updating case managers, doctors surgeries, mental health services, residents family and friends, local sporting associations and liaising with schools.
• Work effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations and settings.
• Work well in a team setting, providing support and guidance when needed.
• Use critical thinking to break down problems, evaluate solutions and make decisions that best benefited all residents and staff involved.
• Work flexible hours across mornings, afternoons, nights, weekends and holiday shifts.

• Work productively with customers to meet order requirements and service expectations.
• Memorize store layouts to fulfill orders using shortest, most efficient route.
• Place completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Consistently meet deadlines and quality goals for accuracy and timeliness.
• Load and unload orders at the designated 'click and collect' area
• Note customer special requests, preferences and favourite products to enhance service.
• Serve customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
• Resolved and investigated complaints regarding service and food quality to prevent loss of business.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Handled business administration functions such as payroll, cash register counting and supply ordering.
• Supported customers with unique dietary challenges with customisable menu offerings.
• Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
• Scheduled employees effectively to handle coverage needs.
• Motivated staff to achieve challenging objectives in fast-paced culinary environments.

• Worked with members of the community to cater to the needs of the homeless who attended the vicinity.
• Helped aid clients with situations regarding homelessness and emergency food processes.
• Volunteered at community dinner spaces.
• Coordinated food, clothing and household items for disadvantaged individuals and families.
• Assisted in retrieving and supplying food and other supplies to the DreamBuilders shop.
• Operated the cash register.
• Spent quality time liaising with clients and other community services agencies, within the working environment.

• Assisted, supervised and worked directly with children who had disabilities while at weekend camps and social events.
• Worked effectively in a team setting to support each other with our clients.
• I grew in knowledge, established and developed behaviour management skills, including basic life skills among clients.
• Filled out and filed any needed documentation, such as client case notes and incident report forms.
• Adhered to organization procedures and instructions to maintain safety for program participants and other workers.

Martial Arts Instructor

• Maintained energy and enthusiasm in fast-paced environment.
• Taught, instructed, supported and demonstrated martial arts skills in a group setting or one on one for clients ranked of white belt through to black belts of all ages.
• Built on and encouraged growth of clients physical and mental skills such as self-esteem, discipline and confidence.
• Adapted to different teaching styles per each individual in order to provide the best level of service.

Receptionist

• Handled day to day tasks such as answering phone calls, booking appointments, customer payments, ordering stock, banking and workplace client paperwork.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Resolved problems, improved operations and provided exceptional service.
• Actively listened to customers, handled concerns quickly and notified management of any major issues.