Brooke Bramley
Brisbane,Queensland
Summary
Goal-oriented team manager dedicated to meeting team performance objectives and achieving set targets. As a patient advocate offering over 15 years of extensive leadership experience in the IVF industry. I am committed to providing thorough training, setting team goals and developing innovative strategies to provide not only excellent customer service to our patients but also a robust donor program.
Overview
15
15
years of professional experience
Work History
Central Donor Team Manager (Donor and Surrogacy)
City Fertility
03.2022 - Current
- Possess a firm understanding of differing state legislation and regulations within the donor gamete and surrogacy field to ensure compliance.
- Oversees and implements internal donor and surrogacy audits to ensure compliance with RTAC audits.
- Management of four anonymous donor brands (ADDAM, EEVE, SDA and EDA), management of known donor, donor embryo and surrogacy programs.
- Donor onboarding of new clinicians to the business.
- Ongoing education and communication to all pivotal stake holder; clinicians, clinic staff, scientific directors and executive team. Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Seeking, establishing and maintaining relationships with international donor banks and key leaders within the IVF industry.
- Attending and presenting at donor and surrogacy conferences to enhance company awareness within the industry. For example, GP dinners and Growing Families Conference.
- Establish and implement donor gamete and surrogacy policies, protocols and procedures. Ensured compliance with company policies as well as industry regulations (NHMRCA, RTAC, VARTA, RTU) through diligent oversight of daily operations and staff adherence to guidelines.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Optimized resource allocation to maximize team output while minimizing costs for the organization.
Clinical Administrator Manager
City Fertility
01.2017 - 03.2022
Clinical Administrator
City Fertility
01.2012 - 01.2017
Patient Services Manager
City Fertility
08.2009 - 01.2012
Patient Services Administrator
City Fertility
08.2008 - 08.2009
Education
Bachelor of Business in Hospitality Management - Business
University of Queensland
Brisbane, QLDSkills
- Staff Development
- Regulatory Compliance
- Policy Implementation
- Data Analysis
- Decision Making
- Continuous Improvement
Timeline
Central Donor Team Manager (Donor and Surrogacy)
City Fertility
03.2022 - Current
Clinical Administrator Manager
City Fertility
01.2017 - 03.2022
Clinical Administrator
City Fertility
01.2012 - 01.2017
Patient Services Manager
City Fertility
08.2009 - 01.2012
Patient Services Administrator
City Fertility
08.2008 - 08.2009
Bachelor of Business in Hospitality Management - Business
University of Queensland
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