Brooke Edwards
Muswellbrook
Summary
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Willing to learn new skills and advance qualifications.
Overview
7
7
years of professional experience
Work History
Team Member/Shift Manager in Training
KFC
Muswellbrook
04.2025 - Current
- Organized inventory shelves for easy access and maintenance of stock levels.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to achieve daily goals.
- Operated cash registers to process payments from customers.
- Identified opportunities for process improvements within the department.
- Provided customer service support to ensure satisfaction.
- Answered phone calls regarding inquiries about products or services.
- Collaborated with team members to maximize productivity and efficiency.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Received, processed, and stocked merchandise in accordance with store policies.
- Monitored expiration dates on food items for freshness assurance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Participated in regular training sessions to improve product knowledge and service skills.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in operations.
Service Station Attendant
Reddy Express
Muswellbrook
10.2020 - 06.2025
- Checked vehicle fluids including oil, coolant level, brake fluid level and power steering fluid levels.
- Verified age for tobacco and alcohol purchases using valid identification cards.
- Performed minor maintenance on equipment such as pumps, air hoses, vending machines.
- Recorded all inventory transactions accurately on computer system.
- Conducted regular checks of tanks and pipes for leaks or other potential hazards.
- Resolved customer complaints in an efficient manner while adhering to company policies and procedures.
- Operated cash register, processed payments, and balanced drawer daily.
- Cleaned interior and exterior of gas station facility regularly.
- Monitored security cameras to ensure safety of employees and customers.
- Handled customer complaints in a professional manner while providing satisfactory solutions to their issues.
- Responded to emergency situations calmly and efficiently following the company's established protocol.
- Maintained cleanliness of store area including wiping down counters and sweeping floors.
- Provided fuel information to customers and answered questions regarding products or services.
- Ensured safety procedures were followed in accordance with OSHA regulations when handling hazardous materials such as fuel or cleaning supplies.
- Followed company guidelines for safe food handling practices when stocking refrigerators or freezers with food items.
Brookside Baptist Church
Cleaner
Muswellbrook
02.2020 - 03.2020
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Inspected rooms for cleanliness prior to guest arrival.
- Washed windows both inside and outside of the facility.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Scrubbed walls to remove scuff marks or stains.
- Completed routine maintenance checks, notifying management of needed repairs.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
Team Member
KFC
Muswellbrook
11.2018 - 11.2019
- Identified opportunities for process improvements within the department.
- Maintained a clean and organized work area that adheres to health and safety policies
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Provided customer service support to ensure satisfaction.
- Participated in training sessions for new employees when needed.
- Received, processed, and stocked merchandise in accordance with store policies.
Kitchen Hand
The Denman Hotel
Muswellbrook
03.2019 - 06.2019
- Followed all health code guidelines when handling food items.
- Cleaned dishes, pots, pans and utensils.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Received deliveries of food items and stored them properly.
- Disposed of garbage according to health regulations.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
- Served food during catered events or banquets as requested by supervisors or chefs.
- Maintained order and cleanliness of work areas to conform with health codes.
Education
High School Diploma -
Muswellbrook High School
Muswellbrook 10-2020
Skills
- Inventory management
- Cash handling
- Customer service
- Safety compliance
- Process improvement
- Team collaboration
- Equipment maintenance
- Product knowledge
- Time management
- Conflict resolution
- Effective communication
- Attention to detail
- Problem solving
- Training participation
- Creativity and innovation
- Sales expertise
- Leadership qualities
- Heavy lifting
- Equipment operation
- Shipping and receiving
- Computer skills
- Area and facility cleaning
- Safety
Timeline
Team Member/Shift Manager in Training
KFC
04.2025 - Current
Service Station Attendant
Reddy Express
10.2020 - 06.2025
Brookside Baptist Church
Cleaner
02.2020 - 03.2020
Kitchen Hand
The Denman Hotel
03.2019 - 06.2019
Team Member
KFC
11.2018 - 11.2019
High School Diploma -
Muswellbrook High School