Brooke Formosa

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

I’m currently working as a bartender at the Gladstone Bowls Club.

• Maintained clean sales floor and straightened and faced merchandise.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Engaged customers and provided very high level of service and support, helping find desired products and items.
• Performed key tasks to promote inviting grocery store appearance.
• Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
• Managed the front end team members including; scheduling lunch and tea breaks, selected jobs for them to complete that corresponded with their strengths and abilities.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.