Summary
Overview
Work History
Education
Skills
Websites
References
Certification
Responsible Services of Alcohol
Timeline
Generic

Brooke Heather

Caversham,WA

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Head Supervisor

Barbarlu Yokine
05.2023 - Current
  • Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handle customer complaints, resolved issues, and adjust policies to meet changing needs.
  • Maintain clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitor workflow to improve employee time management and increase productivity.
  • Ensure all areas of the bistro (coffee, bar, floor, cash register) were operating smoothly and staff are consistently serving food and drink of a high standard, while regularly checking on customers.
  • Defined clear targets and objectives and communicated to other team members.

Coffee Barista

Good Time Charlie's
07.2021 - 04.2023
  • Skilled main barista in high turnover cafe of 350+ coffees in beachside tourist town.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Self taught in latte art, can confidently pour rosettas and tulips.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Head Waitress

The Cubana
10.2020 - 04.2023
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Checked guests' identification before serving alcoholic beverages.
  • Trained staff members on use of POS system.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised server staff and simultaneously served personal section of tables.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

High School Diploma -

Nambucca Heads High School
Nambucca Heads, NSW
09.2022

Skills

  • Conflict Resolution
  • Performance Evaluation
  • Online Transaction Processing
  • Food Allergies
  • Team Leadership
  • Budget Management
  • Clean and Sanitize
  • Espresso Machine Operation and Maintenance
  • Stocking Supplies and Retail Products
  • Workstation Maintenance

References

Benjamin Roach - Previous Owner of Good Time Charlie’s

Mobile - ‭0415 466 523‬


Jay Burnett - Restaurant Manager at the Cubana

Mobile - 0477 742 459

Certification

  • Responsible Services of Alcohol Training - 20/12/2023
  • Approved Manager License - 26/10/2023

Responsible Services of Alcohol

This certification allows me to safely serve alcohol to patrons while complying with the Liquor Control Act.

Timeline

Head Supervisor

Barbarlu Yokine
05.2023 - Current

Coffee Barista

Good Time Charlie's
07.2021 - 04.2023

Head Waitress

The Cubana
10.2020 - 04.2023

High School Diploma -

Nambucca Heads High School

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Brooke Heather