Brooke Palmer
Atwell,WA
Summary
Friendly and reliable Bottleshop Attendant skilled at problem resolution and time management. Comfortable working in a fast-paced service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.
Overview
8
8
years of professional experience
Work History
Food and Beverage Attendant
Black Toms
04.2019 - 01.2020
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Managed inventory levels effectively, reducing waste and maintaining optimal stock levels for efficient operations.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Bottleshop and Drive Thru Attendant
Thirsty Camel
01.2017 - 04.2019
- Managed product returns professionally, ensuring seamless exchanges or refunds while adhering to company policies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
- Received payments by cash, credit, and personal check and remitted correct change.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assisted with merchandising tasks, creating eye-catching displays that attracted customers and promoted sales growth.
- Assisted in the training of new employees by sharing knowledge about best practices for handling cashier duties effectively.
- Maintained up-to-date knowledge on products and promotions, effectively answering questions from customers and colleagues alike.
Bottleshop Attendant
Aussie Liquor Discounts
05.2015 - 01.2017
Bottle Shop Manager
Oliveri's IGA Liquor
06.2012 - 05.2015
Education
Masters of Counselling And Psychotherapy - Counselling
Australian College of Applied Professionals
Northbridge06.2025
Graduate Diploma of Counselling - Counselling
Murdoch University
Perth, WA11.2023
Bachelor of Arts - Psychology
Murdoch University
Perth, WA11.2022
Skills
- Adaptability and Flexibility
- Supply Restocking
- Data Entry
- Customer Transactions
- Alcohol Service
- Quality Control
- Dependable and Cooperative
- Problem-Solving
- Stocking and Replenishment
- Money Handling
- Supply Ordering
- Inventory
- Sales and Promotions
- Handling Complaints
- Cash Drawer Management
- Teamwork and Collaboration
- Staff Development
- Maintaining Drive-Thru Flow
Timeline
Food and Beverage Attendant
Black Toms
04.2019 - 01.2020
Bottleshop and Drive Thru Attendant
Thirsty Camel
01.2017 - 04.2019
Bottleshop Attendant
Aussie Liquor Discounts
05.2015 - 01.2017
Bottle Shop Manager
Oliveri's IGA Liquor
06.2012 - 05.2015
Masters of Counselling And Psychotherapy - Counselling
Australian College of Applied Professionals
Graduate Diploma of Counselling - Counselling
Murdoch University
Bachelor of Arts - Psychology
Murdoch University
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