BROOKE PLIER
Skye
Summary
Highly organised and proactive professional with experience coordinating logistics, customer service, scheduling and administration across different fast paced industries. Skilled at managing multiple priorities, building strong relationships with customers and stakeholders, and ensuring efficient day to day operations. Recognised for strong communication, attention to detail and a solutions-focused approach, with a proven ability to improve processes and deliver exceptional service.
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Overview
5
5
years of professional experience
Work History
Delivery Coordinator
BYD-EV Dealer Group
Braeside
06.2026 - Current
Service Coordinator
Rhima
Braeside
01.2026 - 06.2026
- Coordinated and scheduled technicians for service appointments, optimizing resource allocation and ensuring timely job completion.
- Supported daily service operations by managing job bookings, tracking work progress, and maintaining clear communication with clients and technicians.
- Managed a wide range of customer enquiries and service requests, resolving issues professionally and maintaining high levels of client satisfaction.
- Liaised with management, technicians, and customers to ensure service targets, operational objectives, and quality standards were consistently achieved.
- Trained and supported team members in internal systems, service procedures, and customer service standards.
- Liaised with management, technicians, and customers to meet service targets and uphold operational objectives and quality standards.
Delivery Operations Manager/Delivery Coordinator
BYD-EV Dealer Group
06.2024 - 01.2026
- Oversaw vehicle delivery operations, guaranteeing timely and compliant customer handovers with high quality.
- Coordinated logistics, registrations, compliance documentation and internal workflows, enhancing collaboration across multiple stakeholders.
- Liaised with sales, service, finance and external providers to ensure a seamless customer experience.
- Coordinate logistics, registrations, compliance documentation and internal workflows across multiple stakeholders.
- Develop and refine processes to improve efficiency and minimise delays.
- Contribute to continuous improvement procedures, aligned with business growth.
Shift Supervisor and Trainer
Hoyts & Baskin Robins
Frankston
11.2021 - 07.2024
- Trained staff in all internal processes, including POS systems, food handling, hygiene standards and customer engagement.
- Led shift operations, ensuring consistent quality of service and procedures.
- Led multi-department operations, addressing diverse employee and customer situations effectively.
- Upsold products and services to increase sales and improve customer experience.
- Liaised with senior management to enhance staff performance objectives and align with targets and brand goals.
- Opened and closed the venue, including cash management procedures.
Education
Victorian Certificate of Education -
Patterson River Secondary College
Seaford, VICCertificate II & III - Sport and Recreation
Chisholm Institute
Frankston , VICSkills
- Project coordination
- Stakeholder management
- Stakeholder relations
- Operational planning
- Process improvement
- Process optimisation
- Time management
- Organisational skills
- Problem-solving
- Written communication
- Verbal communication
- Interpersonal communication
Timeline
Delivery Coordinator
BYD-EV Dealer Group
06.2026 - Current
Service Coordinator
Rhima
01.2026 - 06.2026
Delivery Operations Manager/Delivery Coordinator
BYD-EV Dealer Group
06.2024 - 01.2026
Shift Supervisor and Trainer
Hoyts & Baskin Robins
11.2021 - 07.2024
Victorian Certificate of Education -
Patterson River Secondary College
Certificate II & III - Sport and Recreation
Chisholm Institute