Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brooke Pure

Rosemeadow,NSW

Summary

I am currently studying a Bachelor of Psychological Science and a Bachelor of Social Science at the University of Wollongong. I am a personable and customer-focused Movie Theater Employee with solid experience handling tickets, keeping theaters tidy and managing concessions sales. I am also skilled in operating point-of-sale systems with keen eye for detail.Always high-performing and dedicated to delivering excellent customer service. I have ample experience handling high volume of customers and transactions through my experience at McDonald's and an Event Cinemas location in the city. I demonstrate efficiency under pressure and adapt well to changing customer needs and situations. I am flexible with multitasking skills and committed to providing enjoyable movie-going experiences. I have experience leading areas through being a customer service leader at Mcdonald's and also being an area supervisor in both floor and marketplace at Event Cinemas George Street since 2022. I would love to expand my horizons and learn new things under Event Cinemas.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cinema Worker

Event Cinemas George Street
05.2021 - Current
  • Managed inventory efficiently, ensuring adequate stock levels of food, beverages, and supplies at all times.
  • Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
  • Handled customer inquiries professionally and knowledgeably, resolving issues promptly to maintain positive relationships with patrons.
  • Collaborated with team members to maintain theater cleanliness during busy periods, resulting in higher guest satisfaction ratings.
  • Maximized efficiency by cross-training in multiple roles within the theater, including F&B Retail and Floor
  • Facilitated group bookings for special events, coordinating with event planners to ensure successful experiences for all attendees.
  • Assisted guests with ticket purchases and seating arrangements for optimal viewing experiences.

Front Area Crew

McDonalds Australia
07.2017 - 05.2022
  • Accurate cashier with friendly disposition and excellent people skills, attention to detail, and multitasking talents
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Handled currency and credit transactions quickly and accurately
  • Communicated clearly and positively with coworkers and management
  • Assisted with maintaining cleanliness in line with company standards
  • Took initiative to find extra tasks when scheduled duties were completed
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Bachelor of Psychological Science/Social Science -

University of Wollongong
Wollongong, NSW
12.2026

High School Diploma -

Campbelltown Performing Arts High School
Campbelltown, NSW
12.2020

Skills

  • Conflict Resolution
  • Excellent customer service
  • Cleaning Experience
  • Cash Handling
  • Food Service
  • Cashiering
  • Organising
  • Adaptability and Resilience
  • Concession Stand Management
  • Ticket Sales Proficiency
  • Strong Work Ethic
  • Teamwork and Collaboration

Certification

  • I currently hold an RSA License

Timeline

Cinema Worker

Event Cinemas George Street
05.2021 - Current

Front Area Crew

McDonalds Australia
07.2017 - 05.2022

Bachelor of Psychological Science/Social Science -

University of Wollongong

High School Diploma -

Campbelltown Performing Arts High School

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Brooke Pure