Brooke Thomas
MELBOURNE,Doreen,VIC
Summary
Educational leadership professional with extensive experience in enrolments, compliance recordkeeping, and family communication. Skilled in Xplor systems, roster coordination, and administrative leadership. Known for effective communication, staff development, and maintaining safe, compliant early learning environments.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Education Leader/3IC
Smiling Children ELC
Yarrambat, VIC
08.2012 - Current
- Facilitate enrolments and coordinate enrolment day changes
- coordinate staff day changes
- use programs such as Xplor, Playground and Owna to maintain financial parent accounts, process updates and coordinate roster adjustments
- Respond to telephone enquiries with professional customer service
- Supported educators with child safety guidance and positive behavior practices.
- Managed family communication
- Facilitated management of compliance records to meet regulatory standards. and wellbeing documentation for children.
- Guided team meetings to align care practices and learning goals.
- Monitored learning environments for safety, cleanliness, and engagement.
- Coached educators on child safety and positive guidance practices to enhance classroom environments.
- Reviewed classroom routines to support smooth ELC operations.
- Maintained accurate compliance records to ensure adherence to regulations, and wellbeing documentation for children.
- Worked closely with special education teams to provide appropriate services.
- Provided professional development opportunities for staff members.
- Organized field trips to enhance student learning experiences.
- Created and maintained a positive learning environment for students, faculty, and staff.
- Collaborated with other education leaders to ensure compliance with state regulations.
- Evaluated teacher performance on a regular basis.
- Researched best practices in instruction and assessment strategies.
- Served as a mentor for faculty members seeking guidance.
- Ensured compliance with all applicable federal, state, and local laws.
- Conducted classroom observations of teachers and provided feedback for improvement.
- Assisted in the hiring process for new faculty members.
- Implemented policies, procedures and programs to carry out educational standards and goals.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
- Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
- Conferred with parents and staff to discuss educational activities and policies.
Disability Caretaker
BT's Care
Doreen, VIC
08.2024 - 06.2025
- Administered medications according to prescribed instructions and documented dosage information accurately.
- Streamlined medication organization for clients, ensuring adherence to prescribed dosage and schedule requirements.
- Encouraged independence in disabled individuals by guiding them to perform daily tasks independently, enhancing their self-sufficiency.
- Assisted clients with transfers between beds and wheelchairs to ensure their mobility.
- Prepared meals and followed dietary needs, preferences, and feeding assistance plans.
- Fostered companionship through engaging conversations, enjoyable activities, and emotional support.
- Transported clients to medical appointments or recreational activities using wheelchair accessible vehicles.
- Maintained clean living spaces, laundry, and organized personal care supplies.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Shop Assistant
Shoes and sox
Essendon, vic
02.2007 - 12.2009
- Assisted families with shoe fittings and recommended sock choices to enhance customer satisfaction.
- Advised customers on sizing, styles, and product care to ensure informed purchasing decisions.
- Welcomed customers and helped with product selection.
- Handled point-of-sale system for sales, exchanges, and returns.
- Processed customer purchases accurately and efficiently through the cash register.
- Addressed and resolved customer complaints effectively to maintain a positive shopping experience.
- Supported team with daily store duties and customer service.
- Restocked footwear inventory and kept the backroom organized.
- Set up displays to match Shoes and Sox presentation standards.
- Answered phone questions about store hours, product availability, and pricing.
- Shared product and service information with customers.
- Completed opening and closing duties, including cash drawer counts at shift start and end.
- Worked with staff to keep store operations running smoothly.
- Helped train new employees on standard store procedures.
- Used problem-solving skills to resolve customer issues quickly and efficiently.
Education
Diploma of Children's Education And Care -
Selmar Institue
Box Hill, VIC09-2016
Skills
- Enrolment administration
- Child safety compliance
- Compliance recordkeeping
- Xplor systems
- Teacher evaluation
- Curriculum support
- Staff supervision
- Staff development
- Performance assessment
- Administrative leadership
- Educational leadership
- Team leadership
- Conflict resolution
- Effective communication
- Time management
- Strategic thinking
- Analytical skills
- Critical thinking
- Roster coordination
- Reliability and commitment
- Strong work ethic
- Self motivation
- Adaptability
- Team building
- Adaptability
- Reliability and commitment
Certification
- HLTAIDO -FIRST AID, CPR, ASTHMA AND ANAPHALAXIS
- HLTFSE001 - Basic food safety Practices
- Mandatory reporting
- Advanced Child Safety Training
- Victorian Educational Leadership Program
- WWCC
- Cert 111 in Children's Education and Care
- Diploma in Children's education and Care
Timeline
Disability Caretaker
BT's Care
08.2024 - 06.2025
Education Leader/3IC
Smiling Children ELC
08.2012 - Current
Shop Assistant
Shoes and sox
02.2007 - 12.2009
Diploma of Children's Education And Care -
Selmar Institue