Brooke Verri

As a Retail Worker at Coles, I play a crucial role in ensuring the store operates smoothly and efficiently. I engage with customers to assist them with their shopping needs, restock shelves, and maintain a clean and safe environment. I've shown effective time management skills to prioritise tasks and improve store operations. I collaborate with team members to enhance customer service and promote a positive shopping experience.

• Provided top-notch customer service, helped locate merchandise and suggested suitable alternatives.
• Contribute to inventory management by restocking sales floor merchandise, as well as organising shelves for optimal appearance.
• Ensure compliance with cleanliness and safety standards throughout the store.
• Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
• Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Contributed to team success by cross-training in multiple roles, providing support as needed during peak periods or staff absences.
• Prepared reports and completed general administrative duties to support office workflow.

While working at Coles, I've had the opportunity to be trained across all department areas, proving my flexibility and adaptability in different environments. I've also been put in charge of general office duties while the Office in Charge has been away, this includes:

• Organising paperwork ensuring everything is filed correctly
• Preparing paperwork for managers to sign
• Handling and counting notes and coins for registers and self serve check-out machines
• Being trusted with the office safe ensuring it is counted correctly, and balanced at the end of every shift.

In the role of Front of House Worker at McDonald's, responsibilities included providing exceptional customer service and ensuring a welcoming atmosphere for all patrons. Engaged with customers to take orders, address inquiries, and resolve any issues that arose. Maintained cleanliness and organisation of the dining area, contributing to a positive dining experience. Developed strong communication skills while working in a fast-paced environment and collaborated closely with team members to ensure efficient service.

• Managed order processes efficiently, minimising wait times for customers.
• Enhanced customer satisfaction by providing exceptional service and maintaining a clean and organised front-of-house area, as well as dining area.
• Handled guest complaints professionally, resolving issues swiftly to maintain customer satisfaction levels.
• Facilitated smooth communication between kitchen staff and servers to expedite food preparation and delivery times.
• Contributed to positive team dynamics by working collaboratively with fellow staff members to ensure seamless service delivery.
• Remembered, recited and promoted variety of menu items.
• Operated cash register for cash and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.