Brooke Wilkin
Leopold,VIC
Summary
Veterinary Receptionist recognized for high productivity and efficiency in task completion. Excel in client communication, appointment scheduling, and administrative tasks. Skilled at managing multiple priorities in fast-paced environments. Utilize empathy, patience, and organizational skills to enhance client and patient experiences.
Overview
7
7
years of professional experience
Work History
Veterinary Receptionist
Vets of Geelong
Geelong, VIC
02.2023 - Current
- Carried out daily tasks by professionally communicating with veterinarians, vet nursing staff, and other support staff.
- Was the head receptionist at our Geelong West clinic for the last 10 months.
- Maintained consult rooms by following disinfection protocols, keeping them neat and stocked appropriately.
- Processed financial transactions for clients.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Scheduled and followed up on patient appointments for up to 5 veterinarians a day, and maintained patient files.
- Provided customer service support for customers with questions or technical issues.
- Managed high-volume phone lines.
Customer Assistant
LaserQuest Geelong
Geelong, VIC
03.2019 - 03.2023
- Store Closure (Night) Specialist
- Customer Greeting and COVID Control
- Customer Service and 'Ticket' redemption (ie assisting with prize selection)
- Sales, cash management and handling
- Experience in KPI's and reaching targets
- LaserQuest supervisor - overseeing LaserQuest game during periods while on shift
- Party Room Supervisor - coordinating and overseeing all activities of group parties
- Facility and Machine maintenance and presentation - includes full deep clean at end of each day, minor machine repairs during shift, maintaining overall clean facility and machines at all times
Customer Service Cashier
KFC
Newcomb, VIC
04.2018 - 03.2019
- Carried out daily tasks by professionally communicating with veterinarians, vet nursing staff, and other support staff.
- Was the head receptionist at our Geelong West clinic for the last 10 months.
- Maintained consult rooms by following disinfection protocols, keeping them neat and stocked appropriately.
- Processed financial transactions for clients.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Scheduled and followed up on patient appointments for up to 5 veterinarians a day, and maintained patient files.
- Provided customer service support for customers with questions or technical issues.
- Managed high-volume phone lines.
Education
Certificate IV In Business -
Gordon Institute of TAFE
Geelong, VIC02.2025
VCE -
Sacred Heart College Geelong
Newtown, VIC2020
Skills
- Cash handling and payment processing
- Retail and Customer Service and communication skills
- Strong work ethic
- Good organisational, time management and problem solving skills
- Out-going personality and team player
- Experience in POS and computer software
- Appointment scheduling
- Attention to detail
Volunteer Experience
Felicity project at Sacred Heart College - mentoring/tutoring for underprivileged primary school students
Winter sleepouts for fundraising
Timeline
Veterinary Receptionist
Vets of Geelong
02.2023 - Current
Customer Assistant
LaserQuest Geelong
03.2019 - 03.2023
Customer Service Cashier
KFC
04.2018 - 03.2019
Certificate IV In Business -
Gordon Institute of TAFE
VCE -
Sacred Heart College Geelong