Brooklyn Favero
Stanthorpe,QLD
Summary
Dedicated team member with a history of meeting company goals by utilizing consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance business reputation.
Upholding the willingness to learn and adjusting my skills to meet standards.
Overview
4
4
years of professional experience
Work History
Hospitality Team Member
The Little Larder Stanthorpe
11.2020 - Current
- Collaborated with various industry partners to achieve appropriate outcomes of purchases and extended services.
- Tracked customer satisfaction reviews to recognize trends and create action plans for improving consumer services.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Dance Teacher
MM Studios- Dance
01.2021 - 11.2021
- Planned, prepared and delivered lesson plans introducing students to dance techniques.
- Created a healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Maintained thorough documentation for all classes, payments and appointments.
Hospitality Worker
Brinx Deli And Cafe
06.2019 - 08.2020
- Identified and resolved customer complaints concerning food.
- Proven reliability in a work environment.
- Assisted in customer service by upselling local products and providing the quality service expected by the business.
Education
No Degree -
Stanthorpe State High School
Stanthorpe, QLD11.2022
Certificate III - Business
Axial Training And International College
11.2022
Working With Children Card - Child Care/ Dance Teaching
Queensland Government
Stanthorpe, QLD06.2021
Certificate I - CPR Training
Smail's Swim School
Stanthorpe, QLD02.2021
Responsible Service of Alcohol Certificate - Bartending
CTA Training Specialists
12.2020
Skills
- Understanding Customer Needs
- Online Bookings Management
- Customer Retention Strategies
- Strategic elements of communication and interaction to assist consumers with a diverse culture
- Verbal and Written Communication
- Critical Thinking
- Supply Ordering
- Adapting to unexpected situations through basic knowledge of problem solving
- compromising and settling to an equal agreement with customers
Accomplishments
- Stanthorpe State High School House captain, sports prefect, student council member
- Stanthorpe State Primary School, School Captain
- Academic Achievements
- Representative sporting achievements
Timeline
Dance Teacher
MM Studios- Dance
01.2021 - 11.2021
Hospitality Team Member
The Little Larder Stanthorpe
11.2020 - Current
Hospitality Worker
Brinx Deli And Cafe
06.2019 - 08.2020
No Degree -
Stanthorpe State High School
Certificate III - Business
Axial Training And International College
Working With Children Card - Child Care/ Dance Teaching
Queensland Government
Certificate I - CPR Training
Smail's Swim School
Responsible Service of Alcohol Certificate - Bartending
CTA Training Specialists
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