Brooklyn Harvey
Waikiki,Australia
Summary
I am a 20-year-old with 6 years of work experience, having started at 14. I bring a positive and energetic personality to every role, always striving to maintain an optimistic outlook. Through my school years and work experience, I've learned the importance of completing tasks to the best of my ability and contributing effectively as part of a team. I am seeking a position offering part time hours, My background in sales and customer service has equipped me with strong communication and problem-solving skills. I thrive in high-demand environments, demonstrating my ability to tackle challenges and provide exceptional customer support. If given the opportunity, I would bring flexibility, a positive attitude, compassion and reliability to your business.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Ally Fashion
Perth, WA
07.2025 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Customer Consultant
Telstra Rockingham
Rockingham
09.2024 - 07.2025
- Delivered exceptional service by assisting customers with telecommunications needs efficiently.
- Provided tailored advice on products and services based on individual requirements.
- Resolved technical issues promptly to ensure uninterrupted service.
- Adapted swiftly to emerging technologies to improve service quality.
- Leveraged communication skills to establish long-term customer connections.
- Enhanced team synergy by contributing to a collaborative work environment.
- Advanced problem-solving skills through continuous practical application.
Booker/Receptionist
Viva Photography
Rockingham
05.2024 - 08.2024
- Demonstrated commitment to customer service through effective client engagement. Acquired proficiency in Stratus and sharpened time management techniques. Improved skills on Microsoft platforms through dedicated training sessions. Refined professional email communication skills for better client interaction. Created a welcoming environment by greeting customers and fulfilling requests. Experienced role redundancy due to organizational restructuring.
Contractor
Customer Service Officer Services Australia
Perth, WA
10.2023 - 04.2024
- As a Customer Service Consultant, my responsibilities include promptly and professionally answering inbound calls, actively listening to understand and address customer needs, providing accurate service information, troubleshooting technical issues, and documenting interactions. I handle complex issues, resolve complaints, follow up to ensure resolution, maintain positive customer relationships, and adhere to company policies and procedures. Deliver exceptional customer service, resolving complex issues and maintaining positive relationships. Consistently exceed performance targets and contribute to service improvements.
Customer Service Assistant
Reading cinemas Armadale
Armadale
01.2023 - 10.2023
- During my time at Armadale Cinemas, I gained valuable experience in customer service, which ignited my passion for working with customers and continuously learning on the job. I became proficient in using the technology provided, adapted to a fast-paced work environment, and effectively balanced working independently while contributing to a team-oriented atmosphere.
Dairy milker
Bannister Downs Dairy
Northcliffe, WA
10.2020 - 09.2022
- While working at the dairy, I developed the ability to work effectively in diverse conditions and my teamwork skills, understanding the balance between collaborative efforts and individual responsibilities. This experience was instrumental in teaching me the value of compassion and instilling a genuine love for my work, beyond financial incentives. I also learned that maintaining a positive mindset can significantly enhance job satisfaction, even when faced with challenging tasks.
Education
Graduated year 12 - undefined
Certificate 2 - applied technology
Skills
- Time management
- Customer service
- Professional communication
- Empathy
- Conflict resolution
- Active listening
- Fast learning
- Welcoming
- Technical troubleshooting
Timeline
Sales Assistant
Ally Fashion
07.2025 - Current
Customer Consultant
Telstra Rockingham
09.2024 - 07.2025
Booker/Receptionist
Viva Photography
05.2024 - 08.2024
Contractor
Customer Service Officer Services Australia
10.2023 - 04.2024
Customer Service Assistant
Reading cinemas Armadale
01.2023 - 10.2023
Dairy milker
Bannister Downs Dairy
10.2020 - 09.2022