Bruna Alves
Sunshine Coast,QLD
Summary
Dedicated and compassionate individual seeking a Personal Care position. Eager to contribute to the well-being of the community through active participation and support. Strong interpersonal and communication skills with a genuine desire to make a positive impact.
Overview
6
6
years of professional experience
Work History
Section Waitress
Periwinkle
07.2022 - Current
- Consistently provided friendly guest service and heartfelt hospitality | Assisted customers over the phone for bookings and queries - completed financial transactions | Scheduled shifts - Explained menu options in detail so that customers could make educated decisions on food items | Offered enthusiastic and personable service to all customers | Addressed personal complaints and queries in a swift and courteous manner.
Administrative Assistant
Comfort Plus Footwear
01.2021 - 05.2022
- Delivery of amazing levels of service and assist the customer with all inbound enquiries, via phone and email
- Process and publish products and assets to the website, manage timelines for all marketing assets, including website and email marketing
- Participate in review team for electronic and printed information catalogs
- Day-to-day management of the online store, ensuring the website is kept up to date with seasonally relevant products, updated imagery, and banners
- Responsible for the uploading of new products, ensuring deadlines are met by completing uploads on a weekly basis and making sure product specs are provided on time
- Uploaded product images as soon as they were made available
- Made sure products were put live as soon as the stock arrived, raising any stock or SKU issues with the relevant teams, Buying, Merchandising, and/or the warehouse team
- Worked closely with the Ecommerce Manager, you will work on the visual merchandising of the site.
Personal Care Assistant
New Heaven Residencial Senior
08.2017 - 02.2018
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
Bachelor of Management - Business
Metropolitan Colleges
Sao Paulo12.2014
Cert III in Community Services - Family And Community Services
Skills Generation
02.2024
Skills
- Excellent interpersonal and communication skills
- Active listener and empathetic communicator
- Strong organisational and time management abilities
- Problem-solving and conflict resolution skills
- Proficient in Microsoft Office Suite
- Adaptability
Timeline
Section Waitress
Periwinkle
07.2022 - Current
Administrative Assistant
Comfort Plus Footwear
01.2021 - 05.2022
Personal Care Assistant
New Heaven Residencial Senior
08.2017 - 02.2018
Bachelor of Management - Business
Metropolitan Colleges
Cert III in Community Services - Family And Community Services
Skills Generation
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