Bryce Terry
Brunswick,VIC
Summary
I am a hardworking Barista with over 10 years of experience in the hospitality industry, who is passionate about delivering high quality coffee to my community. My transition to the role of a Cafe Manager in 2021 has further enhanced my enthusiasm and knowledge. My experiences as a Barista, Manager, and Coffee Specialist have greatly enhanced my interpersonal skills, time management, ability to problem solve in high volume environments, and capability of handling multiple tasks simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Manager
Mr Sister Coffee
Newcastle, NSW
09.2017 - 02.2024
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Provided guidance on coffee selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
- Maximised espresso quality with knowledge of extraction techniques and regular equipment maintenance.
Coffee Specialist/ Roastery Assistant
Floozy Coffee Roaster
Newcastle, NSW
06.2023 - 01.2024
- Led training sessions for new hires, equipping them with the necessary skills to succeed in their roles.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Regularly participated in cupping sessions and became familiar with the scoring app "Cropster Cup."
- Completing fulfillment orders within the relevant time frames.
- minor training in production roasting.
Barista
One Penny Black
Newcastle, NSW
10.2014 - 08.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
Skills
- Time Management
- Verbal communication
- Decision-Making
- Cleanliness standards
- Espresso preparation
- Coffee cupping expertise
- Hospitality service expertise
- Inventory Management
- Attention to Detail
References
Rebecca Thomson (She/ Her): Owner of Mr Sister Coffee - 0416 644 005
Garth Buchanan (He/Him): Owner of Mr Sister Coffee - 0412 420 622
Kristy Mujana (She/Her): Owner of Floozy Coffee - 0423 034 473
Hal Gibbs (He/ Him): Owner of Floozy Coffee - 0435 765 520
Timeline
Coffee Specialist/ Roastery Assistant
Floozy Coffee Roaster
06.2023 - 01.2024
Manager
Mr Sister Coffee
09.2017 - 02.2024
Barista
One Penny Black
10.2014 - 08.2017