Brynlee Kilpatrick
South Yarra,VIC
Summary
Dynamic and compassionate professional with a diverse background in customer service, patient care, and disability support. Demonstrated expertise in delivering exceptional customer service, providing compassionate care to individuals with disabilities, and responding effectively in high-pressure medical situations. Proven ability to assess needs, communicate effectively, and collaborate with multidisciplinary teams to achieve optimal outcomes.
Overview
9
9
years of professional experience
Work History
Disability Support Worker
Possability
06.2020 - Current
- Provided compassionate and person-centred care to individuals with disabilities, fostering a supportive and inclusive environment that promotes independence and enhances overall well-being.
- Assisted clients with activities of daily living (ADLs), including personal hygiene, meal preparation, medication management, and mobility support, ensuring their comfort and safety.
- Effectively communicated and collaborated with a multidisciplinary team, including healthcare professionals, therapists, and family members, to ensure coordinated and holistic care for clients.
- Provided emotional support, active listening, and advocacy for clients, ensuring their voices are heard, and their rights and choices are respected in decision-making processes.
- Demonstrated patience, empathy, and excellent communication skills when addressing behavioural challenges, effectively de-escalating conflicts and implementing behaviour management strategies.
Medic
COLMED
07.2023 - 12.2023
- Demonstrated expertise in providing immediate and efficient first aid response to individuals in need, assessing injuries and illnesses, and administering appropriate medical interventions.
- Skilled in conducting thorough patient assessments to identify injuries, illnesses, or potential medical emergencies, and determining the appropriate course of action for treatment.
- Collaborated seamlessly with other healthcare professionals and emergency response teams to ensure timely and coordinated care for patients, demonstrating strong teamwork and communication abilities.
- Actively participated in ongoing professional development and training programs to stay updated on the latest first aid techniques, medical advancements, and safety protocols.
- Demonstrated compassion, empathy, and a patient-centred approach in delivering care, ensuring that patients feel supported and reassured throughout their treatment process.
Customer Service Representative
Smarthouse Fire Solutions
06.2021 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
McDonalds Crew Trainer
Mcondalds
08.2015 - 08.2021
- Demonstrated strong leadership skills by effectively training and supervising new crew members, ensuring they acquire the necessary knowledge and skills to perform their roles effectively.
- Acted as a role model for professionalism, demonstrating a positive work ethic, excellent customer service, and adherence to McDonald's brand standards.
- Maintained a safe and clean work environment, actively promoting adherence to food safety regulations, hygiene practices, and occupational health and safety guidelines.
- Fostered a positive and inclusive team environment, encouraging open communication, teamwork, and mutual support among crew members.
Education
Bachelor of Paramedicine - Paramedicine
Monash University
Melbourne, VIC11.2021
Skills
- Communication Skills
- Teamwork
- Problem-Solving
- Adaptability
- Critical Thinking
- Initiative
- Emotional Intelligence
- Interpersonal Skills
Timeline
Medic
COLMED
07.2023 - 12.2023
Customer Service Representative
Smarthouse Fire Solutions
06.2021 - 12.2023
Disability Support Worker
Possability
06.2020 - Current
McDonalds Crew Trainer
Mcondalds
08.2015 - 08.2021
Bachelor of Paramedicine - Paramedicine
Monash University
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