Bryony Etheridge
Perth,WA
Summary
Full working rights in Australia.
Adaptable individual with varied experience in customer service, stemming from hospitality, recruitment and retail. I’m a confident individual committed to building meaningful relationships with colleagues and customers. Committed to delivering results and exceeding organisational goals. Looking for a career in a new fast passed environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Education Team Manager
Propsero Teaching
Cardiff
06.2022 - Current
- After successfully establishing myself on a high billing desk, I was promoted to a Team Manager, which included managing a team of billing consultants and additional support staff.
- Worked with trainee recruitment consultants, by attending clients visits, organising training sessions and providing feedback.
- I was responsible for managing and tracking my teams performance through regular check-ins, progress reviews, and performance metrics.
- Track and analyse spends to create spreadsheets of top spending clients to better predict future recruitment budgets, to ensure that the right amount of effort is put into each client's recruitment process, especially when resources are limited.
- I provided regular reports to senior management on recruitment outcomes, challenges, and improvements and attended meetings with senior management to better understand the current recruitment challenges.
- Worked collaboratively with a range of teams, including safeguarding teams and compliance.
- Implemented strategic plans to achieve team targets, resulting in teams desk growth.
- Conducted interviews for internal candidates to asses their suitability to work for the company.
Senior Education Consultant
Prospero Teaching
cardiff
08.2021 - 06.2022
- As an Education consultant I worked closely with clients and stakeholders to effectively understand their recruitment needs, by treating each client as an individual to determine required positions within the school.
- Utilized various recruitment channels, including social media, databases, and partnerships with educational institutions, to source candidates. Through thorough interviewing and compliance procedures I gained a detailed understanding of the candidates strengths, which allowed me to seamlessly match my clients specification.
- Attend recruitment events, university talks, or networking events to build relationships with potential candidates.
- Ensured recruitment processes complied with all regulatory compliance standards.
Waitress
Pizza Hut
Newbury
07.2018 - 08.2021
- Welcoming guests as they enter the restaurant and escorting them to their tables.
- Managed and organised bookings for the restaurant
- Assisted guests with seating arrangements, considering preferences and accessibility needs for optimal satisfaction.
- Prepared tables for new arrivals, ensuring settings were complete and tailored to the number of guests expected.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Processed cash, credit card and voucher payments using POS terminals.
Counter Assistant and Barrista
Waitrose
Thatcham
09.2017 - 07.2018
- I served customers their orders, prepared or sliced meat, cheese, or deli products to their specifications, and ensuring products are presented neatly and professionally.
- Maintained accurate stock levels.
- Proactively promoted deals, sales and promotions to increase sales and company profits.
- After working primarily on the fresh food counter I moved to the café, which included preparing hot drinks to a high standard and assisted with the preparation of café food items, such as sandwiches, pastries, salads, and light meals.
Education
Bachelor of Science - Criminology And Social Policy
Cardiff Univeristy
Cardif, UK06.2021
Skills
- Waiting and hosting
- Exceptional customer service
- Willingness to learn
- Relationship building
- Training and Team development lead
- Stakeholder engagement
Certification
- Team Teach intermediate instructor. Leading groups of 24 people in both Level 1 and 2 positive behaviour management and restraint techniques.
Timeline
Education Team Manager
Propsero Teaching
06.2022 - Current
Senior Education Consultant
Prospero Teaching
08.2021 - 06.2022
Waitress
Pizza Hut
07.2018 - 08.2021
Counter Assistant and Barrista
Waitrose
09.2017 - 07.2018
Bachelor of Science - Criminology And Social Policy
Cardiff Univeristy