BUMENLAG MCKENILY
Beverly Park
Summary
A confident person who has a professional manner and great leadership, along with advanced customer service skills. I am reliable, organized and easy to adapt to changes, with quick and effective learning skills. I possess an exceptional work ethic and desire to go above and beyond to exceed company expectations.
I have a history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER'S ASSISTANT
Baker's Delight
02.2019 - 05.2022
- Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store
- Maintained focus on promoting and driving sales, including execution of next season planning
- Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers
- Handled closing shop activities as well as supervised and mentored employees to handle closing activities and ways to improve
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Analyzed results through reporting and translated information into data-driven actionable behavior to drive KPI improvements
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
SALES ASSISTANT
Bags to Go
12.2018 - 01.2020
- Utilized POS systems effectively to process customer orders and transactions
- Maintained knowledge of current promotions and offers
- Upheld company-specific standards for merchandise presentation of best apparel and equipment brands in sporting goods
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
SALES ASSISTANT
Coach
06.2018 - 11.2019
- Helped maintain robust inventory of available products, avoiding delivery delays and maximizing profits
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal
- Handled customer paperwork and tracked orders
- Utilized POS systems effectively to process customer orders and transactions
Education
High School Diploma -
Marist College Kogarah
Sydney, NSW10-2018
Skills
- Team leadership expertise
- Training and development background
- Operations management
- Employee relations
- Inventory control
Certification
- Responsible Service of Alcohol
- Nationally Accredited Barista
Awards
Prestigious Sydney Archbishop Award, Sydney, NSW, Prestigious Champagnat Award (Principal's Award), Sydney, NSW
LANGUAGES
English and Tagalog: Fluent in writing, reading and speaking
Timeline
GENERAL MANAGER'S ASSISTANT
Baker's Delight
02.2019 - 05.2022
SALES ASSISTANT
Bags to Go
12.2018 - 01.2020
SALES ASSISTANT
Coach
06.2018 - 11.2019
- Responsible Service of Alcohol
- Nationally Accredited Barista
High School Diploma -
Marist College Kogarah
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