Burhan Awadh
Kelvin Grove
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Hospitality Worker
Queensland Cricketers' Club
05.2021 - 07.2023
- Performed personalized customer service for private events and functions.
- Developed team strategies in weekly meetings to improve service and collaboration.
Internship
SWARS INTERNATIONAL PTY LTD
01.2023 - 04.2023
WORK PLACEMENT ACTIVITIES UNDERTAKEN
· Structural analysis and design.
· Testing and quality control.
· Research and development.
· Estimation and cost analysis.
· Community engagement and consultation
Education
Bachelor of Engineering - Mechanical Engineering
06.2023
Solar Desalination System:
Research project focused on improving the QUT evacuated tube collector solar system.
Solidworks Design Program:
Executed various designs for gearbox, excavator, mechanical designing system and materials.
ANSYS Program:
Developed reports for fluid dynamics, mechanical design systems and solar desalination systems.
MATLAB Program:
Developed reports general calculation and graphical diagrams.
Skills
- Decision Making and Critical Thinking
- Self-Motivated, Teamwork and Collaboration
- Active Listening and Problem-Solving
- Google Workspace, MS Teams
- Organization and Time Management
- Microsoft Office Suite
- Quality Assurance Controls
- ANSYS Workbench
- Stress and Strain Analysis
- Risk Assessment and Structural Design
- Product Development and Technical Solutions Development
- Data Analysis
- Fluid Mechanics
- Quality Assurance
- Finite Element Analysis Software
- Computer-Aided Design (CAD)
- Machine Design
Accomplishments
- Customer Service - Responsible for managing customer inquires and providing recommendations in a professional and helpful manner.
- Collaboration - Championing team meetings, creating a space for open communication for members to collaborate and implement new techniques, ultimately resulting in improved business operation and service operations.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
- Arabic; Native Language.
- English: Fluent.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Internship - SWARS INTERNATIONAL PTY LTD
01.2023 - 04.2023
Hospitality Worker - Queensland Cricketers' Club
05.2021 - 07.2023
Queensland University of Technology. - Bachelor of Engineering, Mechanical Engineering
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