Mark Mclean
Gravesend,Kent
Summary
Dedicated professional with a strong background in customer service and mentoring teams. Proven experience enhancing brand reputation and achieving customer satisfaction in fast-paced environments. I am actively pursuing roles in marketing or sales where creative and coordination skills can drive operational success, whilst being open to exploring a broad scope of roles where I can apply my skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Addecco/1 Hotel Melbourne
Melbourne, VIC
10.2025 - Current
- Enhanced brand reputation with high-quality customer service in fast-paced environment events with over 500 customers
- Resolved guest inquiries and issues promptly, ensuring positive experiences for attendees.
- Maintained high attention to detail and presentation for upscale events exceeding $100,000.
- Experienced working at large-scale events (F1 Melbourne, David Jones corporate function)
- Adapted to various roles (food and beverage, bar, VIP suites) to meet event needs.
Delivery Driver
Dominos/Amazon
Kent
10.2020 - 09.2025
- Demonstrated a high level of reliability when meeting targets with a 100% rate of delivering parcels on time
- Delivered over 5000 parcels to customers, achieving an “above standards” quality of service from Amazon
- Constantly delivered over 30 orders per shift, ensuring satisfied customers
- Adhered to company protocols while delivering, verifying ID for 18+ products to ensure compliance
- Enhanced the brand's quality of service, receiving a 5/5 customer experience rating
- Operated independently to maintain calm and effective delivery processes
- Implemented safety measures during COVID, protecting staff health and reducing sick leave
- Maintained food safety protocols whilst dealing with food, helping to maintain excellent food hygiene ratings
Bartender/Food Waiter
The Cricketers
Cardiff, Glamorgan
10.2022 - 05.2023
- Advised on and implemented deals that boosted weekly sales
- Managed and coordinated staff to enhance operational efficiency during busy periods
- Trained and mentored new hires, helping them maintain financial targets
- Resolved conflicts with dissatisfied customers through effective communication
- Maintained food safety protocols while ensuring compliance with business standards
Education
Bachelor of Science - Business Management
Cardiff University
07-2025
A Levels -
Gravesend Grammar School
Kent03-2020
Skills
Sales & Marketing Skills:
- Digital Marketing Analysis & Performance Tracking
- Market Research & Trend Analysis
- KPI Monitoring & Data-Driven Decision Making
- Customer Engagement & Relationship Building
- Lead Generation & Conversion Awareness
Business & Analytical Skills:
- Data Analysis & Market Insights
- Business & Portfolio Analysis
- Strategic Planning & Commercial Awareness
- Project Management & Task Prioritisation
Core Professional Skills:
- Strong Communication & Interpersonal Skills
- Problem Solving & Critical Thinking
- Creativity & Innovative Thinking
- Reliability & Professional Work Ethic
- Adaptability in Fast-Paced Environments
Certification
Duke of Edinburgh’s Bronze and Silver awards, Full Manual Driver's License, ECB Level One Coaching certificate, DBS certificate, RSA certificate.
Affiliations
Gravesend Grammar School Badminton Club Coaching Assistant (2015-2018), Cardiff University Cricket Club 2XI Captain (August 2022 – July 2024), Cluden Cricket Club Blasters (6-9 year olds) Head Coach (October 2025 – Present).
Timeline
Hospitality Worker
Addecco/1 Hotel Melbourne
10.2025 - Current
Bartender/Food Waiter
The Cricketers
10.2022 - 05.2023
Delivery Driver
Dominos/Amazon
10.2020 - 09.2025
Bachelor of Science - Business Management
Cardiff University
A Levels -
Gravesend Grammar School