FINJO SHERPA
Muirhead,NT
Summary
A results-driven Information Technology graduate from CDU with a strong technical background and exceptional customer service skills. Proven ability to excel in problem-solving, teamwork, and effective communication. Eager to leverage a solid foundation in IT and a track record of successful projects to contribute to real-world challenges.
Overview
3
3
years of professional experience
Work History
Team Member
Woolworths
06.2021 - Current
- Enhanced customer experience by providing product information and maintaining optimal stock levels
- Implemented customer service quality tracking system, boosting customer loyalty
- Led team meetings to address customer feedback and improve service quality.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies
Customer Services
Trailer Boat
10.2021 - 01.2023
- Updated company databases with new customer information, reducing data retrieval time
- Communicated with 500+ customers, decreasing complaints/issues by 30%
- Managed special customer accounts and resolved issues promptly
- Recommended products based on customer preferences.
Education
Bachelor of Information Technology -
Charles Darwin University
Casuarina NT06.2023
Diploma of Information Technology -
Charles Darwin University
Casuarina NT05.2021
Skills
- Exceptional customer service and problem-solving skills
- Proficient in IT support and network infrastructure
- Strong leadership and communication skills
- Proven ability to work effectively in team
- Highly organized, punctual, and adaptable
- Customer Service experience
Degree Related Projects
- Organization Network Infrastructure, Charles Darwin University, Darwin, Set up server operating systems and device drivers., Established main servers for application support., Managed IP setups: routing, IPsec, and addressing., Configured domain controllers and server roles., Implemented security measures with Windows Firewall and NAP., Managed users and implemented Active Directory services.
- Capstone Project (Student Group Work Solution), Charles Darwin University, Darwin, Collaborated with a team of 3, enhancing proficiency in embedded systems programming and IoT integration techniques., Managed project timelines, resources, and milestones using Trello, ensuring project deliverables were met ahead of schedule.
Qualifications And Memberships
- Valid Working with Children card
- Valid Northern Territory full driving license
- Ochre Card
- ACAP Professional Year
- NDIS Worker Screening Check
References
Referees are available upon request.
Timeline
Customer Services
Trailer Boat
10.2021 - 01.2023
Team Member
Woolworths
06.2021 - Current
Bachelor of Information Technology -
Charles Darwin University
Diploma of Information Technology -
Charles Darwin University
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