Caillan Baynes
Port Melbourne
Summary
Dedicated hospitality professional with over seven years of experience in high-volume restaurant environments, including a supervisory role at Mail Exchange Hotel. Proven expertise in staff training, cocktail preparation, and maintaining service standards. Strong background in guest relations and service excellence, honed through positions at renowned venues such as Maha and Paradiso. My military experience as an infantry soldier enhances teamwork leadership skills, contributing to a disciplined work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor / Head Bartender
The Mail Exchange Hotel
07.2022 - 09.2024
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Created cocktail training class for venue, adapted and implemented in sister venues across business
- Trained 26 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Restaurant Waiter
San Telmo Group - Palermo
04.2021 - 08.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Restaurant Waiter
San Telmo Group - Pastuso
11.2020 - 11.2021
- Operated venue during COVID lockdowns to ensure food delivery through Providoor
- Cultivated warm relationships with regular customers.
Restaurant Waiter
Cafe Paradiso
07.2019 - 03.2020
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Utilized time management skills to prioritize tasks effectively during busy shifts
Restaurant Waiter
Delia Group - Maha
04.2018 - 02.2020
- Mastered fine dining protocols, enhancing customer experience at one of Melbourne's top-rated restaurants. Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Promoted restaurant specials and upsold menu items such as $2,000 bottles of wine, increasing overall sales revenue.
Education
Year 12 -
M.E.C.S
14 Hawkins Rd, Montrose VIC 376512.2016
Skills
- Interpersonal communication
- Consistent reliability
- Sales techniques expertise
- Professional discipline
- Team collaboration
- Responsible Service of Food Certificate
- Responsible Service of Alcohol Certificate
- Staff training
- Guest relations
- Conflict resolution
Certification
Certificate IV in Hospitality - Serve It Up - Issued 02.02.2018
Timeline
Restaurant Supervisor / Head Bartender
The Mail Exchange Hotel
07.2022 - 09.2024
Restaurant Waiter
San Telmo Group - Palermo
04.2021 - 08.2022
Restaurant Waiter
San Telmo Group - Pastuso
11.2020 - 11.2021
Restaurant Waiter
Cafe Paradiso
07.2019 - 03.2020
Restaurant Waiter
Delia Group - Maha
04.2018 - 02.2020
Year 12 -
M.E.C.S
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