Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic
Caitlain Downs

Caitlain Downs

Summary

Driven and accomplished professional with a proven track record at JBHIFI Retail, adept in customer relationship building and cash handling proficiency. Excelled in enhancing customer satisfaction and fostering a team-oriented environment at Fisherman's Wharf Tavern. Skilled in balancing empathy with goal-oriented strategies, significantly boosting team performance and service delivery.

Overview

4
4
years of professional experience

Work History

Retail Sales Team Member

JBHIFI Retail
10.2023 - Current
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Handled cash transactions accurately, maintaining proper cash handling procedures at all times.
  • Greeted customers and helped with product questions, selections, and purchases.

Manager

Fisherman's Wharf Tavern
01.2021 - 09.2023
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities

Education

Goulburn High School
Goulburn, NSW

Year 10

TAFE NSW
Goulburn, NSW
10.2018

Skills

  • Patience and Empathy
  • Customer Relationship Building
  • Goal-oriented mindset
  • Cash handling proficiency
  • Teamwork and Collaboration

Additional Information

First aid and CPR Certificate

White card Certificate

Barista Certificate

References

( Supervisor Fisherman's Wharf Tavern)- Emily Roberts - 0434 121 943

( Manager JBHIFI)- Rebecca Markle)- 0498 766 098

Timeline

Retail Sales Team Member

JBHIFI Retail
10.2023 - Current

Manager

Fisherman's Wharf Tavern
01.2021 - 09.2023

Goulburn High School

Year 10

TAFE NSW

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Caitlain Downs