Caitlan Raymundo Guevarra Cruz
Zetland,New South Wales
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with working well under pressure and in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Landscape Construction Apprentice
BetterView Landscape and Civil Contractors
02.2024 - Current
- Prepared worksite by setting up required tools and supplies.
- Learned wide range of simple and complex techniques from on-the-job training.
- Regional/Rural Job site work in areas as far as Lithgow and Wentworth Falls 7am start (4am wakeup)
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Currently enrolled in CERT III Landscape construction apprenticeship program, successfully learning essential trade skills.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Smoothed and leveled new concrete or other materials.
- Gained proficiency in reading and interpreting blueprints and schematics.
- Studied building codes and regulations to confirm compliance with safety and construction standards.
Landscape Construction Apprentice
Falconer Gardens
11.2022 - 12.2023
- Prepared worksite by setting up required tools and supplies.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Maintained relationships with local suppliers for cost-effective materials.
- Loaded and carried materials to facilitate transport at construction sites.
Barista / Front of House / Stock and Inventory
Adamo's Pasta
03.2021 - 11.2022
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Front of House - Front of house was a constantly fast-paced area of the business where I was able to expand on my customer service. Priority responsibilities in this area focused on selling products both retail and wholesale. My experience in this area was both face-to-face with customers in the shop as well as over the phone with local retailers and distributors
- Barista - Making, preparing, serving and waitressing a variety of coffees in a fast-paced and busy environment
- Back of House - Working back of house involved frequently checking, rotating and ordering stock for the shop. This area enhanced my organization, time management and business skills as communication and attention-to-detail both became highly imperative.
- Distribution - Whilst simultaneously working back of house, I had many roles and duties regarding the distribution of our products and stock to outer businesses. This involved the preparation of large-quantity outgoing orders on a weekly basis
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Restocked display cases with attractive arrangements to promote specialty food items like cakes, cannoli and many other dessert items
- Helped management keep adequate supply on hand by notifying of shortages.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Barista / Customer Service Cashier / Crew Member
McDonald's Green Square
06.2020 - 07.2021
- Pleasantly interacted with customers during hectic periods to promote positive environment.
- Barista (McCafe)
- Working front and back area, as well as McCafe involving preparation of meals and food, stocking product and other restaurant items, washing equipment and closing store, frequently engaging with and serving customers
- Great communication and teamwork skills with the ability to undertake leadership roles where needed
- Valuable multi-tasking and problem-solving skills as well as the ability to work efficiently under pressure in a physically demanding and extremely high-pressure environment
- Operated espresso machines and commercial coffee brewers to create beverages.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
Receptionist / Stock and Inventory
NBE (Newborn Electrical Liverpool)
03.2020 - 03.2021
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Warehouse housekeeping
- Stock organization and inventory maintenance
- Document processing, filing and organization
- Working with Microsoft Word, Excel and PowerPoint, Outlook and OneDrive.
- Dealing with customer enquiries via phone and email.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized, maintained and updated information in computer databases.
Education
Certificate III - Landscape Construction
TAFE NSW
North Ryde, NSW11.2026
High School Diploma -
Our Lady of The Sacred Heart
Kensington, NSW11.2020
Skills
- Equipment Operation
- Food Preparation
- POS Systems
- Beverage Preparation
- Opening and closing duties
- Food Running
- Safe Food Handling
- Flexible Schedule
- Problem-Solving
- Teamwork and Collaboration
- Safety awareness
- Time Management
- Supply Stocking and Storage
Hobbies
Most of my hobbies revolve around gym and maintaining a proactive lifestyle. I am completely passionate about health and fitness integrating this wherever I can in my daily life. I have grown up always being involved in representative sports and spending majority of my time in the gym for competitive training for most of my representative sport experiences including rugby, swimming, touch football, and basketball. I love weight-training as part of my daily routine and thrive in the gym atmosphere.
Timeline
Landscape Construction Apprentice
BetterView Landscape and Civil Contractors
02.2024 - Current
Landscape Construction Apprentice
Falconer Gardens
11.2022 - 12.2023
Barista / Front of House / Stock and Inventory
Adamo's Pasta
03.2021 - 11.2022
Barista / Customer Service Cashier / Crew Member
McDonald's Green Square
06.2020 - 07.2021
Receptionist / Stock and Inventory
NBE (Newborn Electrical Liverpool)
03.2020 - 03.2021
Certificate III - Landscape Construction
TAFE NSW
High School Diploma -
Our Lady of The Sacred Heart
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