Caitlin Clark
Gold Coast,QLD
Summary
Upbeat, retail team leader and assistant duty supervisor with 5 years of experience in retail. Flexible and reliable, with strong team motivation, and fast paced work ethic. Delivers memorable guest experience through welcoming interactions and extensive product and company knowledge. Seeking entry-level opportunities to learn new skills while helping to assist in company growth.
Overview
5
5
years of professional experience
Work History
Retail Sales Assistant
Village Roadshow Theme Parks
Gold Coast, QLD
12.2018 - Current
Retail Team Leader
Village Roadshow Theme Parks
Gold Coast, QLD
11.2022 - Current
- Led a team of multiple staff daily and maintained high levels of customer service by monitoring team members and providing feedback.
- Ensured the team met and exceeded targets, budgets and guest expectations whilst still serving hundreds of customers daily.
- Used Kodak photo system to locate and edit guests photos and Accesso to help guests with app problems and resolution.
- Provided training and guidance to new team members on store processes, policies and customer service standards.
- Resolved guest complaints and provided guest resolution in a professional manner.
- Used SAP to monitor stock levels and oversee many functions within the retail department.
Assistant Duty Supervisor
Village Roadshow Theme Parks
Gold Coast, QLD
04.2023 - Current
- When filling in as assistant duty supervisor, helping supervisors manage more than 10 stores and over 25 staff.
- Was the point of call to staff when guests complaints and questions needed to be resolved in a friendly demeanor.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company policies and practices.
- Regularly communicated with other departments to coordinate efforts between teams.
- Performed administrative duties such as filing paperwork, ordering supplies, and fixing discrepancies in stock levels.
- Adhered to company policies and procedures at all times.
Education
Certificate III - Tourism
Ignite Education
Gold Coast, QLD11-2019
High School Diploma -
St Michael's College
Gold Coast, QLD11-2021
Skills
- Analytical Skills
- Team Motivation
- Guest Resolution
- Communication
- Cultural Awareness
- Adaptability
- Patience
- Problem Solving
- Teamwork
Accomplishments
- From School based trainee in 2019 to staff member
- From staff member to team leader
- From team leader to assistant duty supervisor
- Retail team member of the quarter for Movieworld 2023
Courses
- Completed course on, "how to be a memorable leader" from VRTP
- Completed, "Be Well" course from VRTP which taught workplace wellbeing solutions.
Timeline
Assistant Duty Supervisor
Village Roadshow Theme Parks
04.2023 - Current
Retail Team Leader
Village Roadshow Theme Parks
11.2022 - Current
Retail Sales Assistant
Village Roadshow Theme Parks
12.2018 - Current
Certificate III - Tourism
Ignite Education
High School Diploma -
St Michael's College
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