Danielle Westbury
Endeavour Hills,VIC
Summary
With a passion for customer engagement, event-centric strategies, and brand management, I bring a strong foundation in education and an unwavering commitment to growth. Experienced in operations and CRM management, including proficiency with HubSpot CRM, Microsoft 365 Suite, Canva, and Asana, I am dedicated to continuous learning and development. My enthusiasm for knowledge drives me to gather insights and stay curious, particularly in the field of communications. Beyond my professional endeavors, I enjoy traveling, outdoor adventures, and creating social media content. Currently seeking opportunities in administration, logistics, sales, or the trades industry as I relocate back to Melbourne.
Overview
12
12
years of professional experience
Work History
Retail Sales Assistant
4wd Supacentre
Campbellfield, VIC
11.2023 - 06.2024
- Regularly exceed full-time sales targets by effectively engaging with customers and promoting Kings products.
- Foster strong customer relationships through attentive service and tailored product recommendations, alongside providing exceptional after-sales support to ensure customer satisfaction and encourage repeat business.
- Actively participate in product training sessions to stay updated on new inventory and enhance selling abilities.
- Utilize CRM systems to manage customer interactions, follow-up on leads, and track sales performance.
- Maintain inventory levels and replenish stock as needed to meet customer demand, minimize out-of-stock situations and ensuring a visually appealing and organized layout to drive sales.
- Demonstrate the ability to lift up to 25kgs in the warehouse, facilitating the handling and movement of heavy merchandise.
Schools Communication Manager
Explore Careers
Melbourne, VIC
10.2022 - 11.2023
- Established and expanded a dedicated department focused on building and nurturing relationships with secondary schools nationwide.
- Stayed updated on evolving trends in the education and employment sectors to refine engagement strategies.
- Represented the brand at education conferences, school-based career expos, and managed multiple social media network groups to bridge the gap between educators and industry opportunities for students.
- Created email templates, automated workflows, sequences, and managed the database for partnering schools and individual subscribers.
- Cultivated and maintained relationships with secondary schools, teachers, students, and industry clients.
- Identified client-based opportunities such as employment, events, market research, e-marketing, and school resources.
- Supported stakeholders with coordination and facilitation of career expos, including pre-event consulting, managing registrations, pre/post-event processes, and applying improvements as required.
- Collaborated with marketing, content creation, and partnerships teams to align education and outreach efforts with overall goals.
- Oversaw implementation and usage of HubSpot CRM system within internal teams, ensuring maximum efficiency across the organisation.
Partnership Manager
Explore Careers
South Melbourne, VIC
09.2021 - 10.2022
- Managed over 150 client accounts of leading employers in Australia and New Zealand, fostering relationships with secondary schools using diverse platforms.
- Developed and implemented a comprehensive partnership strategy.
- Enhanced relationship building skills and corporate communication expertise.
- Coordinated industry events, conducted e-marketing campaigns, and facilitated video interviews.
- Performed market research to support partnership strategies and engagement efforts.
- Collaborated with internal teams, including marketing and sales, to create partnership proposals aligned with business objectives.
- Monitored and reported on partnership effectiveness, suggesting improvements in school engagement.
- Oversaw the implementation and usage of HubSpot CRM within internal teams, ensuring maximum efficiency through the creation of email templates, automated workflows, sequences, and database management.
Enrolment Consultant
Flight Centre Travel Academy
Brisbane, QLD
10.2019 - 09.2021
- Identify educational and career goals for individuals and offer guidance to prospective students through the admissions process
- Communicate comprehensive enrollment options and program details including payment options, financial aid and scholarship applications
- Create and execute sales strategies to surpass sales KPIs
- Support the delivery of targeted communications through collateral, campaigns, social media, and online content
- Monitor and track enrollment metrics to assess recruitment strategy effectiveness
- Maintain accurate student records while ensuring compliance with data privacy regulations using HubSpot CRM
- Collaborate with university administrators, faculty, and staff to identify recruitment opportunities.
Administration Assistant
Sharon Taylor Tax and Bookkeeping
05.2012 - 03.2016
- Prepare and distribute correspondence including invoices, EOFY reports and notice of assessment processing
- Daily data entry tasks through MYOB software and Microsoft Excel for individual and business clients
- Maintain and update all training resources to ensure compliance with current policies and procedures.
Education
Cert III in Business Administration -
TAFE, QLD
Diploma of Travel And Tourism -
Flight Centre Travel Academy
Online10.2019
Skills
- Customer Engagement and Retention Support for Stakeholders
- Research Quality Assurance
- Relationship Building Event-Centric Engagement
- Team Collaboration
- Analytical Skills
- CRM Management
References
- Georgia Mastro, New Business Development Manager, Explore Careers, 0421 202 996, georgia@explorecareers.com.au
- Justine Orr, Sales Leader, Flight Centre Travel Academy, 0404 095 936, jussmaree1984@gmail.com
- Sharon Taylor, Business Owner, Sharon Taylor's Tax & Bookkeeping, (07) 5476 2210, info@sharontaylor.com.au
Timeline
Retail Sales Assistant
4wd Supacentre
11.2023 - 06.2024
Schools Communication Manager
Explore Careers
10.2022 - 11.2023
Partnership Manager
Explore Careers
09.2021 - 10.2022
Enrolment Consultant
Flight Centre Travel Academy
10.2019 - 09.2021
Administration Assistant
Sharon Taylor Tax and Bookkeeping
05.2012 - 03.2016
Cert III in Business Administration -
TAFE, QLD
Diploma of Travel And Tourism -
Flight Centre Travel Academy