Caitlin Janssen
Colac,VIC
Summary
I am a fun loving and hard working person who is looking for new professional developments in new environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Aquatics Operations Team Leader
Bluewater Leisure Centre
07.2022 - Current
- Oversaw daily operations to ensure adherence to company policies and procedures.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Collaborated with management to develop strategic plans for resource allocation and utilization.
- Mentored staff on best practices, fostering a culture of teamwork and accountability.
- Implemented continuous improvement initiatives that streamlined operations and reduced inefficiencies.
- Collaborated with other departments on cross-functional initiatives aimed at enhancing overall business performance.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Conducted regular staff training sessions to ensure consistent implementation of best practices across the team.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.2
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Coordinated with suppliers and vendors to determine availability of required materials.
Social Media Coordinator
Colac Tigers FNC
01.2024 - Current
- Developed and executed comprehensive social media strategies to enhance brand visibility and engagement.
- Analyzed performance metrics to optimize content across various platforms, increasing audience interaction.
- Collaborated with cross-functional teams to create cohesive marketing campaigns aligned with organizational goals.
- Managed social media calendars, ensuring timely content delivery and consistency in brand messaging.
- Mentored junior staff on best practices for community management and content creation techniques.
- Leveraged analytics tools to monitor trends, informing future strategy adjustments for enhanced performance.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
Education Support Officer
St Mary's Primary School
01.2021 - 06.2023
- Supported student learning objectives through personalized and small group assistance.
- Developed and implemented individualized learning plans for students, enhancing academic performance and engagement.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Promoted physical, mental and social development using classroom games and activities.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Participated in professional development opportunities and attended in-services and seminars.
Bar Attendant
Austral Hotel
08.2018 - 2020
- Provided exceptional customer service in fast-paced bar environment.
- Work well in a team environment.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Dance Teacher
Shae'K'It Studios
01.2010 - 12.2021
- Planned, prepared and delivered lesson plans introducing students to dance techniques and different genres.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned routines for recitals and performances.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Managed supply inventory and maintained facility equipment in good working order.
- Developed and executed marketing plans to increase studio business.
Production Handler
Bulla Dairy Foods
01.2019 - 01.2021
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Inspected finished products for quality and adherence to customer specifications.
- Inspected products and machines to maintain quality and efficiency.
- Supervised and motivated staff.
Cert 3 Educational Support (Traineeship)
Colac West Primary School
01.2018 - 12.2018
- Assisted teachers with supervision and care of group of children.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Supported classroom activities, tutoring, and reviewing work.
- Monitored students on excursions, handling roll call and group movement to keep youths safe in public settings.
Customer Service Team Member
Woolworths
03.2014 - 01.2018
- Pleasantly greeted customers and provided prompt and courteous service.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Colac Secondary School
Colac, VIC11.2017
Skills
- Excellent Communication
- Organization and Time Management
- Dependable and Responsible
- Good Telephone Etiquette
- Shows Initiative
- Energetic
- Responds well to constructive feedback
- Teamwork and Collaboration
- Flexible and Adaptable
- Problem-Solving
- Coaching and mentoring
- Multitasking
- Retail Sales Customer Service
- Customer Relations
- Customer Billing
Certification
- First Aid & CPR Training
- Anaphylaxis Training
- RSA Responsible Serving of Alcohol
- Working with Children's Check
- Mandatory Reporting
- Cert ||| in Education Support
- Cert ||| in Beauty Services
- Pool Lifeguard Certificate
- Food Safety Certificate
Timeline
Social Media Coordinator
Colac Tigers FNC
01.2024 - Current
Aquatics Operations Team Leader
Bluewater Leisure Centre
07.2022 - Current
Education Support Officer
St Mary's Primary School
01.2021 - 06.2023
Production Handler
Bulla Dairy Foods
01.2019 - 01.2021
Bar Attendant
Austral Hotel
08.2018 - 2020
Cert 3 Educational Support (Traineeship)
Colac West Primary School
01.2018 - 12.2018
Customer Service Team Member
Woolworths
03.2014 - 01.2018
Dance Teacher
Shae'K'It Studios
01.2010 - 12.2021
High School Diploma -
Colac Secondary School
References
Trent Bayon
Centre Manager - Bluewater Leisure Centre
0481774483
Kirsty Cuthbertson
Bespoke Skin Management Owner
0429707836
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