Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Koufalis

Caitlin Koufalis

Summary

I’m super passionate about fashion and would love for the opportunity to bring my skills and energy to a brand like Kookai. With experience at Seed Heritage and Kmart, I’ve learned how to connect with customers, style outfits that make people feel great in , and keep a store running smoothly. I’m friendly, reliable, and always ready to jump in and help out wherever it’s needed. More than anything, I want to grow in the fashion industry and be part of a team that loves what they do.

Overview

2
2
years of professional experience

Work History

Retail Sales Assistant

Seed Heritage
11.2024 - Current
  • Assisted customers with styling and outfit coordination, aiming to create a positive and personalised shopping experience
  • Contributed to maintaining the store's visual standards by keeping displays tidy and adjusting layouts in line with seasonal trends
  • Took responsibility for store presentation, including daily tidying, stock replenishment, and back-of-house organisation
  • Gained experience across key store operations such as receiving stock, processing transactions, and assisting with inventory
  • Enjoyed working as part of a supportive team, always willing to help out and communicate clearly during busy shifts
  • Took initiative during quiet periods to ensure the store remained organised and well-stocked
  • Grew more confident in offering styling advice and understanding how to match customer needs with product features
  • Brought a strong interest in fashion to each shift, staying engaged with current collections and brand direction
  • Remained open to feedback and eager to learn, regularly taking on new tasks to build skills and confidence
  • Maintained a consistent focus on delivering a welcoming, helpful environment for all customers

Retail Sales Assistant

Kmart
03.2023 - 11.2023
  • Trusted with opening and closing the store, including store walkthroughs, security checks, and keyholder responsibilities
  • Accurately counted tills and completed end-of-day cash handling and reconciliation procedures
  • Supported and guided team members during shifts, helping to delegate tasks and keep operations running smoothly
  • Provided customer service on the floor and at the registers, resolving issues calmly and professionally
  • Assisted with training new staff on store procedures, POS systems, and customer service expectations
  • Maintained high standards in store presentation, stock replenishment, and promotional setups
  • Developed strong organisational and time management skills while managing priorities during peak trade periods
  • Worked across multiple departments, adapting quickly to different roles and daily needs
  • Built confidence as a team player and leader in a busy retail environment

Education

Bachelor of Midwifery -

University of South Australia
Adelaide, SA
03-2028

Skills

  • Friendly and easy to talk to, I enjoy connecting with customers and making them feel comfortable
  • Confident helping people find outfits they feel good in, and love being part of that styling process
  • Really passionate about fashion and always keen to learn more about new trends in the industry
  • Always give 100% to make sure customers leave the store happy and with a great experience
  • Positive, hands-on, and happy to help out wherever needed on the floor or behind the scenes
  • Used to working in fast-paced environments and staying calm under pressure
  • Reliable and trusted with things like opening/closing, leading the team, and counting tills
  • Work well with others and strive to bring good energy to every shift
  • Care about how the presentation of the store and always make sure it’s clean, tidy, and on brand
  • Experienced working during big sales and busy promotional periods
  • Closed high-value sales by matching customers with multiple products

Timeline

Retail Sales Assistant

Seed Heritage
11.2024 - Current

Retail Sales Assistant

Kmart
03.2023 - 11.2023

Bachelor of Midwifery -

University of South Australia

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Caitlin Koufalis