Caitlin Larcombe
Gaythorne
Summary
Accomplished leader with a proven track record at Woolworths Group, enhancing team performance and driving operational excellence. Expert in Leadership Capability Building and Financial Acumen, I've successfully mentored teams, exceeding goals through innovative training strategies and a focus on continuous improvement with a 22 year career in the Woolworths Group.
Overview
22
22
years of professional experience
Work History
Food Acadamy Lead Trainer QLD
Woolworths Group
01.2024 - Current
- Lead, manage and mentor 6 trainers to ensure they are delivering “best in class” experiences
- Build the capability of Food Academy trainers through training, coaching and mentoring whilst ensuring a rigorous feedback loop
- Focus on talent development within the team whilst looking for opportunities to build talent within store operations
- Support the State Training Manager in planning the approach for each initiative whilst driving efficiencies
- Targeted and planned knowledge development through upskill sessions, 1:1 coaching & individualised sessions
- Supporting the Teams to get the department ready for relaunch across all Renewal dimensions, i.e.store environment, operating model, people,product, marketing, financial
- Full implementation of the Renewal blueprint in store, tailored to the local market where required
- Support during the Renewal period ( i.e. from implementing Fit for Renewal actions, through disruption, training and relaunch prep, to post launch follow up)
- Continuous improvement of what good looks like in ways of working, with a strong feedback loop to the support organisation
Store Manager
Woolworths Group
08.2022 - 12.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new team members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Operational Excellence Coach - Zone 2
Woolworths Group
08.2023 - 11.2023
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes around stockloss and process.
- Worked with Group Leads to support and deliver continuous improvements in high loss stores.
- Worked with Operations Lead to support around stockloss and process.
Assistant Store Manager
Woolworths
11.2019 - 08.2022
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Responded to customer concerns, working with team leads to significantly raise customer satisfaction ratings.
- Managing over 150 team members and trading over $850,000 per week.
Food Academy Service Trainer
Woolworths
04.2019 - 11.2019
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Coached team through store renewals
- Coached and trained all team around customer engagement and VOC
- Supported stores relaunches
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
State Sustainability Lead
Woolworths
04.2018 - 04.2019
- Resolved problems, improved operations and provided exceptional training and support to teams.
- Supported stores in removal of single use plastic bags
- Supported in reducing food waste from landfill
- Successful pilot program in Keysbourgh, Victoria- Store held over 70% diversion from landfill for over 2 years +
- Built relationships with Food Rescue Partners.
- Coached and trained team around the importance of reducing Food Waste.
Team Lead
Woolworths
01.2008 - 04.2018
- Coached team members in techniques necessary to complete job tasks.
- Worked as a Customer Service Lead, Grocery Lead, Bakery Lead over 10 years.
- Customer Service Lead in role for 8 years.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Participated in cross-functional team-building activities.
- Trained new team members by relaying information on company procedures and safety requirements.
Team Member
Woolworths
04.2002 - 08.2008
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
- Resolved issues quickly to maintain productivity goals.
Education
Advanced Diploma - Justice
Frankston Tafe
Frankston, VIC10.2008
High School Diploma -
Frankston High School
Frankston, VIC11.2005
Skills
- Leadership Capability Building
- Virtual Facilitation
- Planning and Rostering
- Financial Acumen
- Employee Motivation and Influencing
- Remote Learning
- Learning Styles
- Coaching and Development
- Leadership Development
Timeline
Food Acadamy Lead Trainer QLD
Woolworths Group
01.2024 - Current
Operational Excellence Coach - Zone 2
Woolworths Group
08.2023 - 11.2023
Store Manager
Woolworths Group
08.2022 - 12.2023
Assistant Store Manager
Woolworths
11.2019 - 08.2022
Food Academy Service Trainer
Woolworths
04.2019 - 11.2019
State Sustainability Lead
Woolworths
04.2018 - 04.2019
Team Lead
Woolworths
01.2008 - 04.2018
Team Member
Woolworths
04.2002 - 08.2008
Advanced Diploma - Justice
Frankston Tafe
High School Diploma -
Frankston High School
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