Sharrin Proffitt

• Deliver education, coaching and business development support to salon partners and department stores throughout Queensland and Northern Territory
• Provide relief for Queensland Business Manager and David Jones Account Executive during absences.
• Drive sales budgets, forecasts, and orders while implementing incentives to achieve KPIs.
• Design and implement training programs for small to medium-sized businesses and department stores across Queensland and Northern Territory.
• Coordinate educational events, ensuring engaging experiences and seamless execution for participants.
• Conduct in-person and online product workshops, ensuring adherence to organisational policies.
• Facilitate new staff recruitment and onboarding at David Jones stores throughout Southeast Queensland
• Analyse sales performance and business metrics to identify opportunities and implement targeted growth strategies.
• Analyse data to develop and execute sales and training plans to meet monthly and annual budgets.
• Guide business owners and staff on complaint management and conflict resolution.
• Maintain strong brand representation while fostering collaborative relationships with internal and external stakeholders

Achievement

Recipient of the Hallas Excellence Award (2023)

• Facilitated weekly focus groups to gather insights and enhance team collaboration.
• Supervised employees, establishing KPIs and conducting regular performance reviews.
• Scheduled and managed appointments through Shortcuts software to optimize business operations.
• Coordinated daily activities and rosters in compliance with employee awards and legislation.
• Consolidated budgetary information, reporting on daily, weekly, and monthly performance targets.
• Identified and developed training programs tailored to education and work-specific needs.
• Engaged with clients, analysing and applying recommended treatment plans for optimal outcomes.
• Built strong client relationships to foster trust and ensure a welcoming environment.

• Facilitated training sessions across Queensland, Fiji, and Vanuatu, meeting organizational standards independently.
• Developed and delivered training programs tailored for small and medium-sized businesses in Queensland.
• Liaised with internal and external stakeholders to ensure effective implementation of systems and equipment.
• Identified and facilitated education and work-specific training to address skill gaps.
• Coordinated travel and accommodation arrangements for training events.
• Organized product and treatment information evenings to enhance stakeholder knowledge.
• Ensured compliance with organisational policies, executing timely administrative duties efficiently.
• Implemented new policies and procedures to improve operational efficiency.

• Regional trainer for several Spa locations across South East QLD
• Facilitated team training on customer service, product knowledge, and treatment applications, improving overall client satisfaction.
• Supported practical applications of beauty therapy, contributing to enhanced service delivery and client experiences.
• Managed reception duties, overseeing appointment software and greeting clients to ensure seamless client interactions.
• Handled incoming calls and processed client payments efficiently.
• Created and updated policies and procedure manuals.