Caitlin Lorkovic
Moncrieff, Canberra,ACT
Summary
Aspiring to excel as an APS4 within the Australian Public Service. Objective is to contribute to the Department of Social Services by acquiring new skills that will enhance the organization and coordination of tasks within branch. Driven and resourceful administrative professional with 5+ years of experience as a qualified hairdresser which requires expert organisation, communication and efficiency timeliness. Ability to support professional needs with well organised precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
6
6
years of professional experience
Work History
Qualified Hairdresser
Hair connection Act
04.2019 - Current
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Providing adequate customer service
- Booking and rebooking services over the phone and face to face.
- Stock taking and Working under tight timeframes with ease.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Processed payments, entering sales in register for prompt customer service.
- Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.
- Mentored junior stylists, sharing expertise in advanced cutting, coloring, and styling methods.
- Answered over 30 phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
Delivery Driver
Burson auto parts
10.2018 - 04.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Education
Certificate III in Hairdressing -
Canberra Institute of Technology Reid
Canberra, ACT12.2022
Year 12 Certificate -
Canberra College
Canberra, ACT12.2018
Skills
- Capacity to manage busy schedules - shown in daily salon environment, needing to know when multiple stylists have their next clients arriving and leaving – keeping the salon clean and organized and always being one step ahead
- Outstanding customer service
- Hardworking, driven and motivated
- Polite and mature
- Reliable and Trustworthy – especially when it comes to sensitive content with clients and colleagues
- Strong ability to work in a team and individually
- Quick learner
- Flexibility with quick changes and conflicting priorities
- Eagerness to learn new skills efficiently and effectively
- Ability to work in a fast-paced environment
- Advanced communication skills
- Schedule and calender Management
- Appointment Coordination
- Executive Support
- Meticulous attention to detail
Previousjobs
- 2019-04-01, current, Qualified Hairdresser, Hair Connection Act
- 2018-10-01, 2019-04-30, Delivery Driver, Burson Auto Parts
Roles And Responsibilities
Hair Connection Act:
- Providing adequate customer service
- Performing services for clients such as coloring, cutting, blow drying, and many more
- Booking and rebooking services over the phone and face to face
- Answering phone calls
- Cleaning and organizing multiple stylists and myself
- Making EFTPOS and cash sales
- Stock taking
- Working under tight timeframes
- Maintaining a professional and hygienic personal presentation.
Timeline
Qualified Hairdresser
Hair connection Act
04.2019 - Current
Delivery Driver
Burson auto parts
10.2018 - 04.2019
Certificate III in Hairdressing -
Canberra Institute of Technology Reid
Year 12 Certificate -
Canberra College
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