Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Caitlin McLean

Toowoomba,QLD

Summary

I am currently working in the real estate industry and seeking an opportunity to further develop my knowledge and skills. With over five years of experience in sales and retail, I have honed key abilities, including delivering exceptional customer service and consistently striving for and achieving performance targets. I thrive in customer-focused environments and enjoy collaborating with passionate and driven teams.

Overview

6
6
years of professional experience

Work History

Sales Administration and Agent Support

Colliers Toowoomba
Toowoomba, QLD
09.2024 - Current
  • Review and approve property listings for accuracy before publishing on online portals, including Realestate.com.
  • Provide administrative support to agents, ensuring daily tasks are completed efficiently, and deadlines are consistently met.
  • Assist with reception duties, including answering phone calls, scheduling meetings, and welcoming clients.
  • Support the contracts' role in the absence of the primary staff member, monitoring emails to ensure that all tasks are completed.

Real Estate Assistant

Helen Austin Property
Toowoomba, QLD
01.2023 - 09.2024
  • Coordinate and schedule appointments.
  • Online marketing, including property listings, and promotional campaigns.
  • Provide support during open homes.
  • Greet and welcome clients to the office.
  • Review and organize Form 6 documents and contracts.
  • Perform general office duties, maintaining the overall organization and cleanliness.

Retail Assistant

Anaconda
Toowoomba, QLD
07.2021 - 01.2023
  • Welcome and assist customers upon entering the store.
  • Operate the register, managing transactions, and resolving customer inquiries.
  • Maintain extensive product knowledge across multiple departments.
  • Handle and receive stock while implementing merchandising tasks to maintain organized displays.
  • Answering phone calls.

Retail Assistant

Intersport
Toowoomba, QLD
02.2021 - 09.2021
  • Ensured cleanliness, including dusting surfaces, vacuuming floors, and cleaning windows.
  • Unboxed new merchandise, and restocked shelves.
  • Operated cash registers to process sales transactions.
  • Answered customer inquiries regarding product features, pricing, and availability.

Retail Assistant

Rebel Sport
Toowoomba, QLD
11.2018 - 02.2021
  • Consistently achieve daily targets and key performance indicators (KPIs).
  • Attend daily team meetings.
  • Welcome and assist customers upon entering the store, providing exceptional service.
  • Manage incoming phone calls, address customer queries, and direct them appropriately.

Education

Certificate IV in Real Estate Practice

Real Estate Institute of Queensland
07-2024

Tafe Queensland

Certificate II in Outdoor Education
11-2020

Tafe Queensland

First Aid Certificate
11-2020

Year 12 Certificate

Highfields State Secondary College
Highfields, QLD

Skills

  • Clear communication
  • Adaptable
  • Positive attitude
  • Customer complaint resolution
  • Internet savvy
  • Organizational skills
  • Reliable
  • Team player

Accomplishments

  • Hospitality Subject Award
  • Academic Award
  • Client reviews and feedback

Timeline

Sales Administration and Agent Support

Colliers Toowoomba
09.2024 - Current

Real Estate Assistant

Helen Austin Property
01.2023 - 09.2024

Retail Assistant

Anaconda
07.2021 - 01.2023

Retail Assistant

Intersport
02.2021 - 09.2021

Retail Assistant

Rebel Sport
11.2018 - 02.2021

Certificate IV in Real Estate Practice

Real Estate Institute of Queensland

Tafe Queensland

Certificate II in Outdoor Education

Tafe Queensland

First Aid Certificate

Year 12 Certificate

Highfields State Secondary College
Caitlin McLean