Caitlin McLean
Toowoomba,QLD
Summary
I am currently working in the real estate industry and seeking an opportunity to further develop my knowledge and skills. With over five years of experience in sales and retail, I have honed key abilities, including delivering exceptional customer service and consistently striving for and achieving performance targets. I thrive in customer-focused environments and enjoy collaborating with passionate and driven teams.
Overview
6
6
years of professional experience
Work History
Sales Administration and Agent Support
Colliers Toowoomba
Toowoomba, QLD
09.2024 - Current
- Review and approve property listings for accuracy before publishing on online portals, including Realestate.com.
- Provide administrative support to agents, ensuring daily tasks are completed efficiently, and deadlines are consistently met.
- Assist with reception duties, including answering phone calls, scheduling meetings, and welcoming clients.
- Support the contracts' role in the absence of the primary staff member, monitoring emails to ensure that all tasks are completed.
Real Estate Assistant
Helen Austin Property
Toowoomba, QLD
01.2023 - 09.2024
- Coordinate and schedule appointments.
- Online marketing, including property listings, and promotional campaigns.
- Provide support during open homes.
- Greet and welcome clients to the office.
- Review and organize Form 6 documents and contracts.
- Perform general office duties, maintaining the overall organization and cleanliness.
Retail Assistant
Anaconda
Toowoomba, QLD
07.2021 - 01.2023
- Welcome and assist customers upon entering the store.
- Operate the register, managing transactions, and resolving customer inquiries.
- Maintain extensive product knowledge across multiple departments.
- Handle and receive stock while implementing merchandising tasks to maintain organized displays.
- Answering phone calls.
Retail Assistant
Intersport
Toowoomba, QLD
02.2021 - 09.2021
- Ensured cleanliness, including dusting surfaces, vacuuming floors, and cleaning windows.
- Unboxed new merchandise, and restocked shelves.
- Operated cash registers to process sales transactions.
- Answered customer inquiries regarding product features, pricing, and availability.
Retail Assistant
Rebel Sport
Toowoomba, QLD
11.2018 - 02.2021
- Consistently achieve daily targets and key performance indicators (KPIs).
- Attend daily team meetings.
- Welcome and assist customers upon entering the store, providing exceptional service.
- Manage incoming phone calls, address customer queries, and direct them appropriately.
Education
Certificate IV in Real Estate Practice
Real Estate Institute of Queensland
07-2024
Tafe Queensland
Certificate II in Outdoor Education
11-2020
Tafe Queensland
First Aid Certificate
11-2020
Year 12 Certificate
Highfields State Secondary College
Highfields, QLDSkills
- Clear communication
- Adaptable
- Positive attitude
- Customer complaint resolution
- Internet savvy
- Organizational skills
- Reliable
- Team player
Accomplishments
- Hospitality Subject Award
- Academic Award
- Client reviews and feedback
Timeline
Sales Administration and Agent Support
Colliers Toowoomba
09.2024 - Current
Real Estate Assistant
Helen Austin Property
01.2023 - 09.2024
Retail Assistant
Anaconda
07.2021 - 01.2023
Retail Assistant
Intersport
02.2021 - 09.2021
Retail Assistant
Rebel Sport
11.2018 - 02.2021
Certificate IV in Real Estate Practice
Real Estate Institute of Queensland
Tafe Queensland
Certificate II in Outdoor Education
Tafe Queensland
First Aid Certificate
Year 12 Certificate
Highfields State Secondary College