Caitlin Pickering

• Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
• Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
• Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
• Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
• Served high customer volumes during special events, nights, and weekends.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

(Volunteered)

• Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
• Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
• Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.

(Volunteered)

• Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
• Reduced risks by maintaining clean and organised work environment.
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• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.