Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Caitlin Roberts

Adelaide

Summary

I am an enthusiastic customer service and front-of-house worker. I have experience in restaurant floor and bar service, in addition to extensive luxury eco-camp hospitality work. I thrive in dynamic, fast-paced environments, and I genuinely love customer service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Front of House Server

The Horn African Restaurant and Cafe
Fitzroy, Victoria
03.2021 - 03.2022
  • Performed opening and closing duties such as setting up tables, restocking utensils and condiments.
  • Conducted table service for meal and drink orders.
  • Worked as bar staff serving a variety of acholic and non-alcoholic beverages
  • Communicated with kitchen personnel regarding order accuracy, quality and timely delivery of meals to guests.
  • Processed payments at the end of each meal including cash, debit and credit transactions.
  • Followed up with guests after their meal experience to ensure satisfaction was achieved.

Wilderness Guide and Lodge Host

Tasmanian Walking Company
Hobart, Tasmania
11.2020 - Current
  • Multitasking in food and bar service in eco-camp locations for 3 meals each day.
  • Required responsible serving of high-quality alcohol to all paying guests.
  • Worked in a commercial-grade kitchen to prepare and serve high-quality meals for up to 16 guests.
  • Maintain commercial kitchen efficiency and hygiene standards.
  • Facilitate multi-day hiking experiences in the Tasmanian and Northern Territory Wilderness.
  • Lead guide on the Larapinta Trail in the Northern Territory (six-day trips) and Three Capes Trail (four-day trips).
  • Conduct engaging information sessions throughout the trip, as well as ensuring group safety and enjoyment.

Surf Instructor

Coastrider Surf Academy
Hobart, Tasmania
11.2016 - Current
  • Facilitate surf lessons at various beaches throughout Tasmania for any skill level and all ages.
  • Work either independently in private instruction lessons, or with a team of instructors to facilitate lessons.
  • Plan and implement lessons based on surf conditions, skill level, and safety assessment.
  • Educated students about rip currents, tides, swell direction, wind direction.
  • Encouraged a positive learning atmosphere while teaching safe surfing habits.

Education

Bachelor of Mechanical Engineering (Honours) And Bachelor of Biomedical Science -

Monash University
Melbourne, VIC
10-2024

1 Year University Exchange Program

The Technical University of Denmark (DTU)
Copenhagen, Denmark
12-2023

IB Diploma -

The Friends' School
Hobart, TAS
11-2017

Skills

  • Engaging personality
  • Training and mentoring
  • Cultural sensitivity
  • Food safety
  • Food preparation
  • Guest relations
  • Safe alcohol service
  • Excellent communication
  • Multitasking capacity
  • Wine pairing
  • Customer service focus
  • Time management abilities

Certification

  • Responsible Service of Alcohol
  • Safe Food Handling
  • Wilderness First Aid (updated 3 times)
  • Community Surf Rescue Certificate
  • Provide first aid
  • CPR
  • Level 1 Surf Coaching Qualification

References

References available upon request.

Timeline

Front of House Server

The Horn African Restaurant and Cafe
03.2021 - 03.2022

Wilderness Guide and Lodge Host

Tasmanian Walking Company
11.2020 - Current

Surf Instructor

Coastrider Surf Academy
11.2016 - Current

Bachelor of Mechanical Engineering (Honours) And Bachelor of Biomedical Science -

Monash University

1 Year University Exchange Program

The Technical University of Denmark (DTU)

IB Diploma -

The Friends' School

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Caitlin Roberts