Caitlin Sheehan
Young
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Seeking to utilise excellent communication, interpersonal, and organisational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
15
15
years of professional experience
Work History
CHSP Co-Ordinator
Mercy Health
07.2023 - Current
- Oversee the delivery of home support services to elderly clients, ensuring individualised care plans are developed and executed in accordance with CHSP guidelines
- Conduct assessments and reassessments to identify clients' needs and coordinate appropriate services such as personal care, domestic assistance, and social support
- Monitor and evaluate service delivery to ensure high standards of care and compliance with regulatory requirements
- Develop and maintain relationships with community organisations, healthcare providers, and other stakeholders to enhance service delivery and support client referrals
- Prepare and maintain accurate records, reports, and documentation in accordance with organisational policies and procedures
- Participate in continuous improvement initiatives to enhance service quality and efficiency
Personal Care Assistant
Care1
06.2024 - Current
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with daily living activities, running errands, and household chores.
Customer Service Representative
BP
07.2019 - Current
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Assisted with training and mentoring new team members
Disability Support Worker
Mercy Connect
08.2020 - 01.2024
Assistant Team Leader
Mercy Connect
08.2022 - 10.2023
- Monitored employee attendance records, ensuring compliance with company policies regarding time off requests
- Provided feedback on proposals submitted by vendors or suppliers in order to negotiate better terms or pricing structures
- Analyzed team performance data to identify areas for improvement and develop strategies for success
- Collaborated with other departments to coordinate projects and resolve conflicts effectively
- Supervised daily operations of the team including delegating tasks appropriately among staff members
- Provided guidance and support to team members, ensuring their tasks were completed in a timely manner
- Ensured that all safety regulations were followed by staff at all times
Account Manager
Super Radio Network - RoccyFM/Radio2LF
04.2017 - 04.2022
- Managed and coordinated multiple projects while ensuring timely completion
- Identified ways to improve efficiency in operations and implemented process changes
- Skilled in using various software applications and programs including Microsoft Office
- Worked with coworkers to complete tasks
- Committed to delivering excellent customer service while working in a fast-paced environment
- Provided efficient and courteous service to customers at all times
- Performed general maintenance and repair
Disability Support Worker
Lifestyle Solutions
05.2020 - 08.2020
- Transported clients to facilitate access to employment, health care, and community life
- Planned and coordinated leisure activities for program participants to promote greater community independence, skills, and social interaction
- Carried designated caseload to facilitate relationships between staff and individuals served by program
- Facilitated access to community resources and recreational activities
- Implemented behavior modification plans to promote positive behavior
- Provided daily direct support and direct care to clients with disabilities or disadvantages
- Communicated with clients, co-workers, and community members to track service activity
- Built positive relationships with clients and families
- Monitored assigned day support service programming to analyze efficiency and effectiveness
- Leveraged adaptive equipment to improve functional capabilities of clients
- Worked independently and collaborated with co-workers to meet team and personal goals
- Maintained accurate records of client progress using appropriate documentation methods
Poultry Farm Hand
Langfield Pastoral Company
01.2012 - 01.2017
Waitress
Terracotta Restaurant
01.2011 - 01.2012
Waitress
Country Providore & Golf Club Catering
01.2010 - 01.2011
Education
Certificate III Education Support - Teacher's Aide
TAFE
12.2009
Certificate III Business Administration - undefined
TAFE
12.2009
High School Certificate - undefined
Dapto High School
12.2008
Skills
- Issue Resolution
- Overseeing Daily Activities
- Team Contribution
- Staff Training
- Microsoft Office Suite
- Work Planning and Prioritisation
- Verbal and Written Communication
- Teamwork and Collaboration
- Compassionate patient care
- Housekeeping
- Care plan implementation
- Activities of daily living support
- Patient awareness
- Dressing assistance
Coursework
- Certificate II Business Services
- Certificate II Hospitality (Commercial Cookery)
- Beauty Therapy 2 Unit
Personal Information
Date of Birth: 11/12/90
Timeline
Personal Care Assistant
Care1
06.2024 - Current
CHSP Co-Ordinator
Mercy Health
07.2023 - Current
Assistant Team Leader
Mercy Connect
08.2022 - 10.2023
Disability Support Worker
Mercy Connect
08.2020 - 01.2024
Disability Support Worker
Lifestyle Solutions
05.2020 - 08.2020
Customer Service Representative
BP
07.2019 - Current
Account Manager
Super Radio Network - RoccyFM/Radio2LF
04.2017 - 04.2022
Poultry Farm Hand
Langfield Pastoral Company
01.2012 - 01.2017
Waitress
Terracotta Restaurant
01.2011 - 01.2012
Waitress
Country Providore & Golf Club Catering
01.2010 - 01.2011
Certificate III Business Administration - undefined
TAFE
High School Certificate - undefined
Dapto High School
Certificate III Education Support - Teacher's Aide
TAFE
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