Caitlin Solomon
Brisbane,QLD
Summary
Dynamic Medical Administrator with proven expertise in admissions management at Dr Chow Chow - Sydney Pain Clinic. Skilled in patient scheduling and medical billing, I excel in effective communication and problem-solving, ensuring seamless clinic operations and exceptional patient care. Committed to maintaining confidentiality while enhancing patient experiences through efficient service delivery.
Overview
4
4
years of professional experience
Work History
Medical Administrator
Dr Chow Chow - Sydney Pain Clinic
Sydney, NSW
06.2025 - Current
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Maintained accurate patient records using electronic health record systems.
- Processed insurance claims and verified patient eligibility for services.
- Collaborated with medical staff to ensure seamless patient care delivery.
- Handled patient inquiries and provided information about services offered.
- Supported billing processes by preparing invoices and tracking payments.
- Prepared correspondence related to medical office activities including letters of recommendation and documentation requests.
- Processed incoming payments from patients or third-party payers.
- Managed front desk operations such as greeting visitors and managing email flow.
Admissions Officer/Receptionist
St Luke’s Private Hospital
Sydney
05.2024 - 06.2025
- Complete all bookings and make up paperwork for incoming surgical patients.
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Updated patient records, medical histories, and contact information for traceability.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Processed payment transactions for cash, checks, and credit and debit cards.
- Collected co-payments and co-insurance and issued appropriate receipts during check-in.
- Maintained confidentiality of personal and financial information, protecting patient rights.
Medical Receptionist
Edgecliff Medical Centre
Sydney
11.2023 - 05.2024
- Extensive proficiency in Best Practice software: taking payments and processing Medicare Claims
- Booking patient appointments and liaising with doctors to change particular details of appointments
- Ensuring daily transactions align at the end of the day with the Daily Reports summarised by BP software
- Allocating correspondence/patient results to patient files and doctors’ inboxes, as well as exporting patient/doctor correspondence through two-factor transmission
- Screened incoming phone calls, taking messages or forwarding to appropriate doctors.
Emergency administrator
Box Hill Hospital
Melbourne
10.2022 - 11.2023
- Complete all administrative functions including, but not limited to, patient registration, patient admissions, transfers and discharges
- Demonstrate a high level of data accuracy and attention to detail
- Patient reception and telephone call management in a courteous and timely manner
- Attend and participate in relevant meetings as required
- Actively participate in a multi-disciplinary team environment in a positive and flexible manner
- Share information and work cooperatively with all administration team members to ensure adequate coverage of duties, and a fair balance of workloads to meet fluctuating demands, as guided by the Clerical Team Leader
- Provide administrative staffing at all workstations, as required, in order to meet the business needs of the department
- Assist in managing statutory reporting data, as required
- Maintain privacy and confidentiality of patient information
- I have experience with IPM and Cerner//EMR health information systems
Ward Clerk/Hospital aide
Canterbury District Health Board
Christchurch
01.2022 - 07.2022
- As a ward clerk, I meet and greet patients and patients’ families
- Provide administrative duties, Liaise with patients, clinical and non-clinical staff and Process patient information and records
- As a hospital aide, I assist with non-medical duties on a general surgical ward and surgical progressive care unit
- I restock the ward’s drug rooms and unpack pharmacy stock
- Assist nursing staff with patient cares, washes and showers
- Assist with toileting and mobilization of patients
- Answer patient call bells and report to RN
- Empty linen bags throughout the shift, empty rubbish bags
- I make patient beds, clean and make discharge beds, and have them ready for the next patient
Support worker
Healthcare New Zealand
Christchurch
02.2021 - 01.2022
- As a support worker, I assist clients in the community, to live independently in their own homes
- I helped clients wash, dress, toilet and help with housework as well as grocery shopping
- Assisted clients safely with limited mobility, using hoists as a two-person assist
- I administered blister-pack medication ensuring that meds are given at the right time to the right person
- Provided emotional support to clients during difficult times or crisis situations.
Education
High School -
Papanui High School
12.2018
Skills
- Effective communication
- Admissions management
- Planning and coordination
- Teamwork and collaboration
- Multitasking
- Problem-solving
- Patient scheduling
- Medical billing
- Customer service
- Patient confidentiality
- Payment processing
- Appointment coordination
- Problem solving
References
References available upon request
Timeline
Medical Administrator
Dr Chow Chow - Sydney Pain Clinic
06.2025 - Current
Admissions Officer/Receptionist
St Luke’s Private Hospital
05.2024 - 06.2025
Medical Receptionist
Edgecliff Medical Centre
11.2023 - 05.2024
Emergency administrator
Box Hill Hospital
10.2022 - 11.2023
Ward Clerk/Hospital aide
Canterbury District Health Board
01.2022 - 07.2022
Support worker
Healthcare New Zealand
02.2021 - 01.2022
High School -
Papanui High School
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