Caitlin Taylor
Nathan,QLD
Summary
Motivated and flexible to any task at hand, over 3 years of experience with customer service with great people skills. Dependable to work in a dynamic environment to meet the needs of customers and clients. Incredibly friendly and outgoing with a commitment to complete anything asked of me. Willing to put in the work and transport to any job, Incredibly loyal and see myself in a job for multiple years. Due to my credible people skills, I am hoping to pursue a career in the field of psychology, hoping to advance to a doctorate of medicine to become a certified psychiatrist in the future.
Overview
7
7
years of professional experience
Work History
Outreach Mentor
Griffith University
04.2024 - Current
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Traveled to Highschools and ran set programs to support students in beginning their tertiary education.
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
- Organized workshops and events that catered to the specific needs of the mentoring program participants.
Assistant Volunteer
Riemore Family Daycare
02.2022 - Current
- Assisting children to enhance their reading and writing skills.
- Disinfected and washed toys and clothing.
- Assisted in invoicing clients in correlation with the hours of childcare.
Retail Sales Assistant
Jeanswest
10.2023 - 02.2024
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Boosted add-on sales through suggestive selling techniques and product recommendations.
Barista/Shift Supervisor
Namoo Cafe
05.2021 - 10.2023
- Created new training guidelines, and provided staff orientation and training.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Directed food preparation and cooking activities to meet health and safety standards.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Waitress
Monkey Tree Bar And Restaurant
10.2021 - 02.2022
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
Volunteer Camp Programmer and Leader Assistant
Little Stars Kids
01.2017 - 11.2020
- -Engaged children in interactive activities and organized arts and crafts, sports games, and field trips.
- Handled check-in duties to acclimate new campers.
- Packing Cases for Foster Children
Education
Bachelor of Science - Psychological Science And Business
Griffith University
Nathan06.2026
Diploma of Business
Prestige Service Training
Milton06.2023
Completion of Year 10
Jubilee Christian College
Atherton05.2023
Certificate III in Fitness
CTSC
Brisbane03.2023
Skills
- Efficient at Friendly Communication
- Flexible Hours
- Conflict Resolution
- POS System Operation
- Payment Processing
- Reliable and Responsible
References
Jeanswest - Shirley (Manager) 0423 932 725
Namoo Cafe - Kim (Manager) 0415 968 335
Timeline
Outreach Mentor
Griffith University
04.2024 - Current
Retail Sales Assistant
Jeanswest
10.2023 - 02.2024
Assistant Volunteer
Riemore Family Daycare
02.2022 - Current
Waitress
Monkey Tree Bar And Restaurant
10.2021 - 02.2022
Barista/Shift Supervisor
Namoo Cafe
05.2021 - 10.2023
Volunteer Camp Programmer and Leader Assistant
Little Stars Kids
01.2017 - 11.2020
Bachelor of Science - Psychological Science And Business
Griffith University
Diploma of Business
Prestige Service Training
Completion of Year 10
Jubilee Christian College
Certificate III in Fitness
CTSC
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