Caitlyn Cunningham

• Established and maintained strong interpersonal relationships with clients, ensuring trust and respect were integral to patient care.

• Enhanced patients' quality of life through dedicated support for individuals with physical and intellectual disabilities.

• Provided assistance with meal preparation, feeding, and personal care routines to promote comfort and independence.

• Facilitated personal goal achievement through skill-building activities and therapeutic interventions.

• Managed behavior management techniques to ensure patient and staff safety when necessary.

• Coordinated social outings and community integration activities, creating meaningful engagement opportunities for clients.

•Accessed client files efficiently using technology tools.

•Utilized computers and phones to document client support notes.

•Leveraged Microsoft 365 to organize social activities and manage timesheets.

• Actively monitored clients' health and promptly addressed any concerns, ensuring their needs were met.
• Managed multiple clients' schedules while providing personalised care and attention.
• Transported patients to appointments, events, and essential activities, ensuring comfort and safety throughout.
• Assisted with grooming, meal preparation, toileting, and medication reminders, maintaining a high standard of care.
• Built lasting rapport with clients and families, fostering a collaborative and trust-based relationship.

•Completed timesheets via telephone documentation.

•Utilised online platform on phone to retrieve and record client data.

• Provided mobility assistance to patients, ensuring their comfort and safety in both personal and public spaces.
• Advocated for patients' rights within healthcare settings, ensuring dignity and respect were upheld.
• Assisted with turning and positioning patients to prevent discomfort and health complications.
• Collaborated with healthcare teams to adjust care plans and ensure holistic patient support.
• Assisted with daily hygiene tasks, including bathing, dressing, and personal grooming.
• Managed confidential and sensitive patient information with discretion and professionalism.

•Utilised computers to document client support notes and access client files.

• Utilised de-escalation techniques to manage aggressive customer behaviors, including issues related to intoxication, withdrawals, and mental health.
• Observed and assessed customer behavior to ensure safety and identify potential concerns.
• Offered emotional support and guidance to customers, helping to navigate challenging situations.
• Referred customers to appropriate services and coordinated with emergency responders when necessary.

•Used computers and RF scanners to check stock on hand, complete online training,

•Operated POS system to process refunds and scan items.

•Resolved client issues to ensure high satisfaction levels.

•Organised groceries on shelves efficiently.

•Handled communication with clients professionally.

•Built and maintained strong customer relationships efficiently.