Summary
Overview
Work History
Education
Skills
Timeline
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Caitlyn Daunt

Mango Hill,QLD

Summary

Diligent Cabin Crew member with comprehensive background in providing exceptional in-flight service and ensuring passenger safety. Proven ability to manage diverse passenger needs while maintaining professionalism and composure under pressure. Demonstrated expertise in communication and conflict resolution to enhance passenger experience and team efficiency.

Overview

9
9
years of professional experience

Work History

Cabin Crew

Qantaslink
02.2024 - Current
  • Maintains cabin safety by conducting pre-flight and post-flight security and equipment checks
  • Manages challenging situations calmly and professionally, such as handling unruly customers, medical emergencies or addressing flight delays.
  • Followes company standard operating procedures and rules to promote safe environment for customers and employees.
  • Plays a key role in achieving company-wide safety goals by participating in regular training courses and maintaining up-to-date knowledge on emergency procedures.

Cabin Crew

Bonza
01.2023 - 02.2024
  • Increased customer retention rates by consistently delivering friendly, professional service to all passengers
  • Cleaned and serviced aircraft cabin, galleys and lavatories.
  • Promoted airline loyalty and onboard sales, boosting revenue through upselling products and services.
  • Facilitated communcation through Bonza app to customer questions and problems.
  • Assisted with launch of airlines first flights

Store Manager

City Beach
08.2016 - 01.2023
  • Led a team of 56 employees in a high-volume retail setting
  • Maintained up-to-date knowledge of store sales, payment policies and safety standards,
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopping behaviour
  • Facilitated hiring, training and mentoring of new staff members.

Education

St Benedicts College
Mango Hill
11-2020

Skills

  • Cultural sensitivity
  • Safety awareness
  • Compliance and regulations
  • Passenger assistance
  • Company policy adherence

Timeline

Cabin Crew

Qantaslink
02.2024 - Current

Cabin Crew

Bonza
01.2023 - 02.2024

Store Manager

City Beach
08.2016 - 01.2023

St Benedicts College

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Caitlyn Daunt