Hudson Love
Surfers Paradise
Summary
Customer-focused and safety-trained professional with extensive experience across hospitality, aviation, and high-responsibility recreational environments. Known for delivering exceptional service while maintaining calm and control under pressure. Brings strong communication, conflict resolution, and multitasking abilities developed in fast-paced, customer-centric roles. Proven track record in ensuring guest safety and satisfaction, supported by first aid and CPR training, strong teamwork, and sound judgment. Now seeking to transition into a new field, leveraging highly transferable skills to contribute reliable, high-quality results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cabin Crew
Emirates Airlines
04.2025 - 11.2025
- Delivered exceptional in-flight service, ensuring passenger comfort and satisfaction.
- Followed safety protocols and emergency procedures to maintain a secure cabin environment.
- Assisted passengers with special needs, providing personalized support during flights.
- Coordinated with flight crew to execute smooth boarding and deplaning processes.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Reinforced the company’s reputation by consistently maintaining exceptional personal presentation and uniform standards.
Lifeguard
Village Roadshow Theme Parks
07.2023 - 12.2024
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Responded to emergency situations in a timely, efficient manner.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
Hospitality Worker
Burger'd Authentic Handcrafted Burgers
01.2022 - 12.2023
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Trained new staff members on proper customer service and hospitality policies.
- Kept accounts in balance and ran daily reports to verify totals.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Certificate - Hospitality Learning Experience
EHL Hospitality Business School
Lausanne, Switzerland06-2025
High School Diploma -
Aquinas College
Gold Coast, QLD10-2021
Diploma of Business - Business
Barrington College
Gold Coast, QLD06-2021
Skills
- Strong communicator
- Effective problem-solver
- First aid, CPR and AED training
- Reliability and punctuality
- Cultural sensitivity
- Team collaboration
- Customer service
- Food safety
Certification
Attained HLTAID009 First Aid
Attained HLTAID010 Basic Emergency Life Support
Attained HLTAID011 Cardiopulmonary Resuscitation
(Australia Wide First Aid)
Statement Number (14342952-9275911)
Attained Ellis & Associates Lifeguard Certification
Timeline
Cabin Crew
Emirates Airlines
04.2025 - 11.2025
Lifeguard
Village Roadshow Theme Parks
07.2023 - 12.2024
Hospitality Worker
Burger'd Authentic Handcrafted Burgers
01.2022 - 12.2023
Certificate - Hospitality Learning Experience
EHL Hospitality Business School
High School Diploma -
Aquinas College
Diploma of Business - Business
Barrington College
Interests
Active Muay Thai practitioner, training consistently for one year to maintain high physical fitness and discipline; travelled to Thailand in early 2025 to focus on intensive training. Passionate about outdoor activities including hiking, camping, fishing, and four-wheel driving along Australia’s east coast. Lifelong interest in filmmaking, with experience across storytelling, filming, editing, and production, and a strong aspiration to pursue creative projects.