Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Caitlyn Rankine

Perth,WA

Summary

I'm a 23 year old woman from Darwin, NT who was born and raised there. I have recently moved to WA for better opportunities for my family for healthcare and education. I am wanting to get back into the work force after ceasing employment at my last role in 2022 to focus on my health.


I am dedicated to ensuring customer satisfaction through exceptional service and unparalleled support, with extensive experience in administrative and sales roles. I am proficient in implementing customer service best practices and exploring innovative solutions to meet diverse customer needs. I am a natural leader excelling in problem solving across various contexts, leveraging independent decision making and sound judgment to drive positive outcomes for the organisation. I am committed to contributing to company success by fostering a culture of excellence and responsiveness.


Willing to obtain any cards such as WWC WA, etc, as needed.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Hertz Car Rental
04.2022 - 12.2022
  • Ensured a positive customer experience by greeting and engaging customers.
  • Completed rental and return transactions efficiently and accurately.
  • Sold Hertz rental options to their valued customers.
  • Ensured overall customer satisfaction by resolving issues.
  • Was involved in reservations of rental vehicles and associated requirements.
  • Worked as part of a high performing team.
  • Had basic knowledge of CARs+ Systems, Data Entry, Emailing, Inbound/outbound calls and FlowDash systems.
  • Driving cars between bays as needed.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Managed timely and effective replacement of damaged or missing products.

Trainee Educator

Goodstart Early Learning
05.2021 - 12.2021
  • Maintaind a safe environment for children, families and team members.
  • Complied with National Quality Standards (NQS) and Goodstart Policies, Procedures and Requirements.
  • Used and implement the Goodstart Practice Guide to support the Senior Educator/Teacher in the delivery of high quality educational program and practice in the room.
  • Actively contributed to the education program in the room and the Centre team.
  • Cultivated positive relationships with administration, teaching staff, and students.
  • Supported a culture of reflective practice and ongoing continuous improvement.
  • Contributed to a professional and positive work culture.
  • Help develop lesson plans that incorporated mandated topics and included immersive activities for student engagement.
  • Facilitated small group activities and one-on-one instruction to meet individual student needs.


Admin/Junior Assistant Experience - Casual

De Silva Hebron
09.2021 - 12.2021
  • File management.
  • Typing audio transcription logs.
  • Answering high in take phone calls.
  • Entered data into system and checked for errors.
  • Diary Management.
  • Preparing and filing of Court documents.
  • Managing documents (electronic and hardcopy filing, brief production and index documents etc).
  • Liaising with clients, counsel, medical experts and other parties.
  • General administration (photocopying, printing, scanning etc).
  • Learnt the ability to use initiative and work as part of our friendly and enthusiastic team.
  • Prepared and proofread professional business correspondence and memos.

Administration Officer / Receptionist

TK Community Care Services
12.2020 - 04.2021
  • Acted as a first point of contact for visitors, staff members and other people who visit the office, ensuring that all interactions are conducted in a professional and courteous manner..
  • Screened and transferred direct phone queries to the appropriate department of staff members, took down messages, and transmitted information and documents to internal personnel.
  • Emailed and maintained mail management.
  • Maintained receipt bank system and reconcile petty cash, ensured invoices and receipts are uploaded into receipt bank system and processed invoices and payments.
  • Assisted in the preparation of minutes of team meetings including coordination of catering.
  • Input data into computer systems.
  • Managed social media.
  • Liaised with building management and real estates for the repair and maintenance of office and housing facilities and IT to maintain functionality of photocopiers or printers.
  • Maintained the vehicle booking calendar and vehicles for service as required.
  • Managed and purchased office supplies and staff amenities as required e.g., Coffee, tea, sugar, toilet paper etc.
  • Ran errands (supply, houses etc) to stock up for the NDIS homes.
  • Prepared bulk program material as required by the office and House Coordinators.
  • Volunteered to help with special projects for the NDIS individuals of varying degrees of complexity.
  • Confirmed appointments, communicated with clients, and updated client records.

Frontline Services Officer

Attorney General and Justice
06.2020 - 01.2021
  • Promoted/maintained the reception area with a professional client focus providing a service to all visitors.
  • Processed witness expenses claims.
  • Registered/maintained a range of incoming and outgoing documents including prosecutions files for distribution using electronic records management systems.
  • Provided high quality professional secretarial and administrative support services to the Director of Public Prosecution (DPP) staff, clients, stakeholders and the general public.
  • Provided an efficient front line service including courier service to a broad range of DPP staff and clients, including legal practitioners, police officers and the general public both in person and via communication technologies ensuring advice and assistance is timely and sound.
  • Paid attention to detail while completing assignments.
  • Provided professional services and support in a dynamic work environment.

Sales Employee

Target
09.2018 - 09.2019
  • Stocktake
  • Money Handling
  • Registers
  • Customer Service Skills
  • Business Awareness
  • Selling Skills
  • Layby
  • Refunds
  • Fitting Rooms
  • Stock Management and & Collect Ordering.
  • Finance and Accounting practicing GST, Assist in Payroll & FBT requirements.

Sales Employee

Kmart
08.2018 - 04.2019
  • Stocktake
  • Money Handling
  • Registers
  • Customer Service Skills
  • Business Awareness
  • Selling Skills,
  • Layby
  • Refunds and Time Management
  • Stock take

Education

Business Cert 3 - BSB30115

Key Institute
Melbourne, VIC
12-2021

High School Diploma -

Casuarina Senior College
Darwin, NT
01-2019

First Aid Certificate

St Johns Ambulance
Darwin
05-2021

Skills

  • Appointment coordination
  • Account management
  • Proficient in resolving complaints
  • Attentive listening ability

Volunteer Experience

RSPCA Volunteer -

Animal Attendant/Administration Officer 

2021-03, 2021-11

Caring for animals in the shelters, assisting with administrative tasks and helping out in our shopfronts. 

Helping out with special events, fundraising and promotions that take place throughout the year.

Timeline

Customer Service Representative

Hertz Car Rental
04.2022 - 12.2022

Admin/Junior Assistant Experience - Casual

De Silva Hebron
09.2021 - 12.2021

Trainee Educator

Goodstart Early Learning
05.2021 - 12.2021

Administration Officer / Receptionist

TK Community Care Services
12.2020 - 04.2021

Frontline Services Officer

Attorney General and Justice
06.2020 - 01.2021

Sales Employee

Target
09.2018 - 09.2019

Sales Employee

Kmart
08.2018 - 04.2019

Business Cert 3 - BSB30115

Key Institute

High School Diploma -

Casuarina Senior College

First Aid Certificate

St Johns Ambulance

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Caitlyn Rankine