Caitlyn Vu
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
4
4
years of professional experience
Work History
FOOD & BEVARAGE ATTENDANT
Sofitel Sydney Wentworth
01.2022 - Current
- Serve and prepare a variety of cocktails, wines, and beers
- Ensure exceptional customer service by greeting guests, taking orders, and providing recommendations based on guest preferences
- Communicate with other departments including Front Office to ensure a high-quality of service
- RSA certificate.
FOOD & BEVERAGE ATTENDANT
InterContinental hotel Hanoi Landmark 72
01.2021 - 01.2022
- Working to provide customers with the highest quality food, beverage and service
- Ordering diverse inventory and customer pleasing food and beverage items
- Attending 'Leading others' course training
- Festive shop team leader; arranging and managing seasonal festive goods orders, training the team with packing and delivering gift hampers.
Education
Bachelor of Hospitality management -
International College of Management Sydney
Sydney Secondary College Blackwattle Bay Campus
Skills
- Leadership
- Customer service
- Communication
- Multitasking
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
- Organizational Skills
Summary
Highly responsible, well-organized, motivated and creative. Attentive to detail and professional standards. Willing to work, gain experiences and enhance knowledge about hospitality. Would like to be challenged and trained new skill in a high pressure working environment. Passionate in delivering a high standard of service to meet customers' expectation. Multitask, flexible and enthusiastic in different roles.
Title
Graduated
Timeline
FOOD & BEVARAGE ATTENDANT
Sofitel Sydney Wentworth
01.2022 - Current
FOOD & BEVERAGE ATTENDANT
InterContinental hotel Hanoi Landmark 72
01.2021 - 01.2022
Bachelor of Hospitality management -
International College of Management Sydney
Sydney Secondary College Blackwattle Bay Campus
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