Dynamic and results-driven professional with a proven track record at BWS, excelling in relationship building and stock management. Leveraged goal-oriented focus to enhance customer satisfaction and sales performance. Expert in cash handling and team collaboration, consistently achieving targets through effective inventory tracking and order fulfillment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Assistant
BWS
10.2023 - Current
Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Processed transactions accurately while maintaining a high level of customer service.
Increased sales by building strong customer relationships and providing excellent service.
Helped customers locate products and checked store system for merchandise at other sites.
Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Collaborated with team members to achieve a cohesive and efficient store environment.
Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Trained new staff on sales techniques and store policies, enhancing overall team performance.
Bartender
Leschenault Sporting Association
02.2021 - 11.2023
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
High School Diploma -
Australind Senior High School
Australind, WA
12-2019
Skills
Cash handling
Goal oriented
Relationship building
Stock management
Team collaboration
Task prioritization
Inventory tracking
Order fulfillment
Brand representation
Certification
Forklift Certification-currently undergoing training to obtain license
WA Automatic Driver's License
Unrestricted Approved managers card and RSA
Interests
Avid Reader
Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Stand-up Paddleboarding (SUP)
Virtual Reality
Strategy Games
Watching Movies and TV Shows
I like looking at the stars and learning about constellations
Working with wildlife especially birds and reptiles
Food Tourism
Rock Climbing
Formula 1 and other similar motorsport
Adventure Travel
Historical Exploration
Geography nerd (can name all internationally recognised countries plus some extras)
Timeline
Sales Assistant
BWS
10.2023 - Current
Bartender
Leschenault Sporting Association
02.2021 - 11.2023
High School Diploma -
Australind Senior High School
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